How to Remove Shop Pay from Shopify: A Merchant's Guide

Choosing the right payment method for your online business is crucial.

According to a McKinsey survey, more than 90% of customers now use digital payment methods.

Among these, Shopify's Shop Pay is a popular choice known for its speed and efficiency.

However, in some cases, removing Shop Pay can be a smart move.

A cover image with the title "how to remove shop pay from shopify" and the online store illustration on the right

In this blog, we'll explain the process of removing Shop Pay, discuss the reasons for this, and explore alternative payment systems available on Shopify.

What is Shopify’s Shop Pay Feature?

Shopify's Shop Pay is a feature that offers an accelerated and optimized checkout process when shopping online.

It is an online payment system that allows consumers to remember information such as their shipping address, billing address, credit card information, and phone number.

You only need to enter your payment information once, which saves you from having to re-enter all the data every time you shop.

The platform has a Shopify installment feature designed to enhance the shopping experience by providing an option to split the cost of their purchase into multiple payments.

This aligns with the "buy now, pay later" trend that has gained popularity in e-commerce.

It can increase Shopify sales fast by making products more accessible and affordable to a broader range of customers.

shop pay's buy now pay later feature on the website page

Why You Might Need Turn-off Shop Pay on Shopify

Limited Payment Options: Shop Pay is a particular payment method offered by Shopify.

Shop Pay also offers businesses' customers the payment methods listed below:

  • Credit and Debit Cards
  • Apple Pay
  • Google Pay

Still, If you want to offer your customers a more comprehensive range of payment options, you may disable Shop Pay.

International Customers: Shop Pay is only available to customers with United States billing and a United States mobile phone number.

If your store appeals to an international audience, disabling Shop Pay may provide you with a full range of alternative payment options.

Branding and Customization: If you want more flexibility in changing the style of your payment process, consider removing Shop Pay.

Shop Pay's branding elements, including the logo, may not be highly customizable for individual merchants.

There are alternative payment checkout systems that offer more extensive customization options.

Payment processors like Stripe, Braintree, or Authorize.Net are also known for their flexibility.

For example, in Stripe you can customize the design of the payment form, which can include branding elements.

Example image and explanation about the ability to personalize the logo for brands on Stripe's website page

Note: If standard payment processors don't fit your branding, consider creating a custom payment gateway with developers for a brand fit.

Customer Preferences: Some customers prefer different payment methods, such as PayPal, Stripe, Amazon Pay, or FasterPay.

You can accommodate these preferences by disabling Shop Pay and potentially increasing your Shopify store's conversion rate.

To understand your customers' payment method preferences on Shopify, you can start by analyzing your sales data.

Consider collect customer feedback and surveys.

Additionally, monitoring abandoned carts can also provide insights.

Multi-Channel Sales: If you sell your products on multiple platforms (e.g., Amazon, eBay, Etsy), you might prefer a unified payment solution.

Removing Shop Pay on Shopify and using a more versatile payment checkout can help streamline your operations.

A/B Testing: You can temporarily turn off Shop Pay to evaluate whether Shop Pay is positively or negatively impacting your conversion rates.

This A/B testing can help you make data-driven decisions.

Subscription Services: When your business offers subscription services, it means customers pay you regularly for things like streaming video, software, or monthly deliveries.

Shop Pay is primarily designed for one-time purchases, and it may not be the best option for managing subscription services.

4 Steps to Remove Shop Pay from a Shopify Store

Step 1: Go to Payment Settings in Shopify Admin

In your Shopify Admin, navigate to the "Settings" menu. Select the "Payment" option from the list.

Step 2: Manage Shopify Payments

Find the "Shopify Payments" section within the Payment Settings. Click on the "Manage" button associated with Shopify Payments.

Step 3: Remove Shop Pay from Shopify

Within the Shopify Payments section, locate the "Shop Pay" option. Uncheck the box to turn off Shop Pay.

Step 4: Save Your Changes

After turning off Shop Pay, save your changes by clicking the "Save" button.

Here are some common reasons why Shopify Payments may not be available or appear on a Shopify store:

  • Geographic Restrictions

  • Account Verification

  • High-Risk Products

  • Business Type

  • Demo Store Limitations

At a Glance at the Pros and Cons of Shop Pay

Shop Pay is the preferred payment method for many Shopify merchants and offers numerous benefits for online transactions.

However, like every payment system, Shop Pay has its own advantages and disadvantages.

Below, we'll provide a brief overview of the pros and cons of Shop Pay, helping you understand its strengths and potential limitations.

Pros Cons
Seamless Integration: Shop Pay works seamlessly with your Shopify store's checkout process. Limited Integration: Shop Pay does not integrate with other e-commerce platforms, limiting its usability for businesses outside Shopify. 
One-Click Checkout: Shop Pay reduces friction in the purchasing process and improves the user experience. Impulse Purchases: The fast checkout process may encourage impulse purchases. This could result in a higher rate of return. 
Local Regulatory Compliance: By limiting Shop Pay to U.S. customers, businesses can streamline their legal and regulatory compliance efforts. International Limitation: Shop Pay is only available to customers with a United States billing address and a United States mobile phone number. 
Recognizable Checkout Experience: Visual elements consistently provide a recognizable and reliable payment experience for customers.

Limited Brand Customization: Shop Pay's branding elements, including the logo, may not be highly customizable for individual 


Shop Pay Installments: Shop Pay offers a "buy now, pay later" (BNPL) option, allowing shoppers to split their purchases into multiple installments.
Interest Rates: Shop Pay Installments may have interest rates, which can increase the overall cost of your purchase.
Order Tracking: Customers can conveniently track their orders through the Shop App, improving post-purchase engagement. Mobile App Required: Customers must install the Shop app for the smoothest experience.

Optimizing the Checkout Process After Removing Shop Pay

Optimizing the checkout process after removing Shop Pay or any payment solution is crucial to providing your customers with a seamless and efficient experience.

Here's how you can optimize your checkout process after removal:

  • Collect user feedback, track conversion rates, and identify pain points for the customer journey optimization.

  • Remove unnecessary steps and form fields. Make sure it's easy for customers to enter shipping and payment information without excessive clicking.

  • Make sure your e-commerce platform or website has a Guest Checkout option. Allow customers to complete a purchase without having to create an account.

  • Make sure your payment process is mobile-friendly.

  • Offer a variety of payment methods to meet different customer preferences.

  • Implement strategies to recover abandoned carts.

  • Consider offering complementary products or offering upgrades during the checkout process to increase the average order value.

  • Continually run A/B tests to identify areas for improvement based on real customer data.

By implementing these strategies and constantly monitoring the performance of your payment process, you can effectively optimize the process after uninstalling Shop Pay or any payment solution.

Explore Shop Pay Alternatives

After removing Shop Pay, you may be looking for a new payment method that suits your preferences and needs.

If so, we'll help you discover the ideal Shop Pay alternative for your online or business transactions.

Here are various alternatives that may come into play after Shop Pay!

  • Paypal: Widely accepted by online stores and businesses globally. It provides strong buyer and seller protection programs, enhancing the security of transactions.
  • Stripe: Its developer-friendly API allows for seamless integration and customization of payment processing solutions for businesses with unique needs.
  • Amazon Pay: A seamless, one-click payment option that allows customers to use their existing accounts and payment methods. Trust in the Amazon brand makes it a reliable and familiar payment option.
  • Square: It offers in-person payment solutions, making it a good choice for businesses with physical retail locations. Square lets you create your own online store with features like inventory management and appointment booking.

square's inventory management feature image on their website page

  • Authorize.Net: Authorize.Net focuses on secure payment processing and fraud detection. It supports businesses with subscription-based services through automatic recurring billing.
  • Klarna: It offers flexibility by allowing customers to purchase and pay in installments. Customers can use Klarna without paying interest if payments are made on time.


Removing Shop Pay from your Shopify store is a simple process that gives you control over the payment methods you offer to your customers.

Shopify makes it easy to customize your store's payment settings if you're reevaluating your payment options or need to make changes for other reasons.

You can seamlessly manage your payment preferences by following the steps outlined in this guide.

Remember that offering various payment options can help you appeal to a broader audience and increase customer satisfaction.

Frequently Asked Questions

a smiling woman who wears a yellow cardigan looking at her laptop while holding a credit card in her left hand

Will My Customers Be Affected If I Remove Shop Pay?

Yes, removing Shop Pay may impact your customers. It might cause payment processing to be slower and less convenient, resulting in lower conversion rates and lower trust in your site.

Customer retention, cart abandonment, and the overall user experience may also be negatively impacted.

Consider customer feedback and clear communication when making this change.

Can I Remove Shop Pay from Specific Product?

Shopify generally offers store-wide payment methods, including Shop Pay.

This means that any changes you make to payment settings will affect all products and collections in your online store.

Should I Notify My Customers That I am Removing Shop Pay?

If you remove a payment option like Shop Pay, it's generally good practice to let your customers know.

This helps maintain transparency.

Be sure to include essential details such as the date Shop Pay will no longer be available, alternative payment methods, etc.

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