A canned response is a ready-made answer to common questions or problems. It's handy because it lets you quickly reply without typing everything out each time.
But if you use it when it doesn't quite fit, it can be annoying to people. So, it's best to use them carefully to make sure they help, not hinder, communication.
These best practices help you take full advantage of canned responses. You can also check out the table below for the pros and cons of canned responses.
There are various use cases for canned responses, such as:
1. Customer Support: Canned responses help you with customer support by giving quick and accurate answers. This way, the customer experience stays smooth.
2. E-commerce: If you’ve ever shopped online, chances are you experienced the canned response. Canned responses are very common in e-commerce, especially for answering inquiries about order status, return instructions, and product availability updates.
3. Email Management: Remember that polite "thank you for your email" message? That's a canned response! Routine email tasks are also handled with canned responses.
4. Live Chat: Thanks to canned responses, customers can get instant help on live chat. This way, you provide fast and efficient communication.
5. Social Media Management: As you might have already experienced yourself, canned responses are now a thing in social media. They help companies stay responsive and friendly on social media.