· 34 min read

22 Best Free Live Chat Software for Websites in 2024

There are several free live chat software solutions out there, and most of them offer functional solutions for businesses.

Using live chat on your website is vital for customer retention and increasing revenue.

It is an ideal online support service tool because it combines real-time interactions with the ability to provide immediate help to customers.

We have brought together the 22 best free live chat software solutions for websites in this blog post so that you can select one to use for your business and improve your customer support.

Let’s check them out!

What is Live Chat Software?

Live chat is a customer support channel that allows customers to have text-based online conversations with support teams.

Companies embed live chat boxes on their website so customers can instantly receive answers to their questions.

an illustration of some people around a platform together with a chat robot; there is a phone screen on the platform with many text-like images, and a female is sitting on data boxes behind holding her phone

Live chat software allows businesses or organizations to communicate with their customers or website visitors in real time through a chat interface.

These tools enable companies to create chat widgets that are functional and customizable to form better relationships with visitors.

Companies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS, and live chat software makes it easier.

Why You Should Add Free Live Chat Software to Your Website?

Integrating free live chat software into your website comes with various benefits.

Here’s why you should consider adding live chat software to your website:

  • Instant assistance: Live chat allows you to offer immediate support to your visitors, answering queries and resolving issues in real time.
  • 24/7 availability: With chatbots and AI bots, you can provide fast assistance and ensure that your customers receive help anytime they need it.
  • Personalized experience: As Zendesk states in customer service statistics, 76% of customers expect personalization. By tailoring your communication based on user behavior and preferences, you can enhance the overall experience.
  • Reduced operational costs: Live chat is more cost-efficient than traditional support solutions, which can reduce the need for extensive customer service teams.
  • Handle multiple queries simultaneously: Chat agents can simultaneously handle multiple chats, increasing efficiency and reducing response time.
  • Gathering valuable insights: Live chat conversations provide immediate feedback on your products or services.
  • Competitive advantage: Offering live chat can set you apart from competitors, particularly if they lack this feature.

According to live chat statistics, approximately 63% of customers who spend $250-500 per month online will most likely purchase from a company that offers live chat.

How to Select the Right Free Live Chat Software with 8 Tips

Before we explain free live chat tools for websites, it’s important to know how to select the proper one.

To select the best free live chat software for your website, consider these quick tips:

1. Identify your goals: Understand what you want to achieve with live chat, such as customer support, sales enhancement, or user engagement.

2. Consider your audience: Think about your target audience and what features would answer their needs

3. Look for user-friendliness: Ensure the software offers essential chat features and a user-friendly interface, both for your team and your website visitors.

4. Check compatibility: Double-check that the software can be easily integrated into your existing website platform.

5. Focus on mobile responsiveness: Select a mobile-friendly live chat tool since a significant portion of web traffic comes from mobile devices.

6. Understand the limitations: Be aware of any limitations in the free version that might be crucial for your website.

7. Look for regular updates and maintenance: Go for a free website chat app that regularly updates the software for security and feature enhancements.

8. Check data protection: Check if the software adheres to privacy laws and has adequate security measures to protect user data.

The 22 Best Free Live Chat Software Solutions

Here, we listed top 22 free live chat software that can help you form better relationships and connect with your visitors.

We have investigated user reviews and included their best for, top features, pros, cons, and G2 ratings so you can select the proper one for you quickly!

Tool Best For Top Features Rating
LiveChatAI AI-driven Customer Support Accurate responses, Multilanguage options, AI & live chat combo 5/5
HubSpot's Free Live Chat Advanced CRM Users Chat routing, Real-time support, Follow-up tasks scheduling 4.4/5
Tidio Live Chat E-commerce Customer inquiries from different platforms, Optimized sending time, Page view info 4.7/5
FreeChat Small Business Modern live chat designs, Easy setup, Social media channel integration N/A
Intercom Comprehensive Customer Engagement In-app messaging, Outbound messages, Apps and integrations 4.5/5
Respond.io Omnichannel Customer Engagement Promotional messaging, Unified contact database, Automated conversational support 4.8/5
Tawk.to Real-Time Customer Monitoring Localized messages, Mobile apps, Canned messages 4.5/5
Smartsupp Multichannel Management Widget customization, Data gathering, Team collaboration 4.7/5
Crisp.Chat Game-Based Customer Engagement Ticketing system, Key events checking, Lead management 4.6/5
JivoChat Mobile Customer Support Color-coded chats, Message sneak-peek, Proactive chat 4.8/5
Chatra Automated Customer Engagement Google Analytics integration, JavaScript API access, Full conversation history 4.2/5
Zoho SalesIQ Live Chat Multichannel Support Automation Ticket management, Agent productivity support, Regular reports 4.4/5
Userlike Multichannel Support Integration Data privacy, Smart FAQ, Previous conversation access 4.4/5
MyLiveChat Simultaneous Chat Sessions Typing indicator, File transfer, Multi-language support 4.3/5
Gist Centralized Customer Engagement Analytics, Platform integration, AI-powered chatbot 4.6/5
Rocket.Chat Omnichannel Help Desk Omnichannel solutions, CRM integration, Team inbox 4.2/5
Freshchat Social Channel Support Admin tool management, Insight reports, Bulk actions 4.4/5
Chaport GDPR Compliance Guarantee Solutions by size/industry, FAQ bot, Multichannel support 4.7/5
ThriveDesk Workflow Automation Brand matching widget, Ticket management, SEO-based reports 4.8/5
Re:amaze Pre-built Chatbot Structures Automatic messaging, In-chat video calls, FAQ page 4.6/5
ProProfs Chat Intelligent Chat Routing Post-chat surveys, Canned responses, Offline call-backs 4.5/5
ClickDesk Minimal Live Chat Experience Online chat leads, Visitor tracking, Real-time file sharing 3.8/5

1. LiveChatAI: GPT-4 Powered AI Bot & Human-Support Live Chat

Best for AI-driven Customer Support

If you want to build an AI bot assistant on your website, LiveChatAI might be a good option.

LiveChatAI reduces support volumes and increases customer satisfaction in minutes with the GPT4-powered AI bot that is trained with your own docs and content.

This tool allows you to use ChatGPT capabilities by integrating with your website. Besides, you can combine AI bot & live chat features to power up your customer support works.

Top Features of LiveChatAI:

  • Accurate responses with your own data
  • No need for AI knowledge
  • Multilanguage with 95 options
LiveChatAI’s homepage with the headline in the center followed by a piece of text and a black “GET STARTED” button on a light background with a blue and green hue

LiveChatAI uses your documents or linked content to conduct a quality conversation with the visitors. Moreover, it is free up to ten thousand messages.

AI Bot & Human-Support Live Chat Simplified

live-chat-ai-features

Create Your Custom AI Bot with LiveChatAI

Pros:

  • All content is secured on GCP/AWS servers
  • Human-support Live Chat Available
  • Can be integrated with Intercom, Slack, etc.
  • It provides an AI bot & live chat combination option
  • Default ChatGPt 3.5 bot with the option to switch to GPT-4
  • Ability to convert to a human representative
  • Ability to reply to all conversations AI replied and direct them to teammates thanks to the live chat feature

Cons:

  • Basic plan features could be enriched

LiveChatAI G2 Rating: 5 out of 5.

2. Zoho SalesIQ Live Chat

Best for Multichannel Support Automation

Zoho SalesIQ Live Chat takes real-time customer engagement to a new level. It provides seamless communication from the initial phase when a visitor lands on your website to the final customer support stage. 

a landing page of Zoo SalesIQ's live chat software

Various solutions like the website, instant messaging, WordPress, GoDaddy, or mobile apps help enhance and automate your business tasks.

Key Features of Zoho Live Chat:

  • Automated responses using chatbots for 24/7 coverage
  • Audio calls and screen sharing for complex queries
  • Real-time translation for multilingual communication
  • Efficient content moderation for maintaining a professional environment

Pros:

  • Great user experience
  • Automated chat triggers for proactive involvement
  • Internal message board and operator chat for seamless team communication
  • Agent training capabilities with chat monitoring feature
  • Zoho SalesIQ app for constant connection

Cons:

  • Advanced features may initially seem overwhelming
  • Reviews suggest improvements are needed in integration capabilities

Zoho SalesIQ G2 Rating: 4.4 out of 5

3. HubSpot's Free Live Chat

Best for Advanced CRM Users

HubSpot’s live chat software comes as a part of HubSpot’s CRM, allowing incoming chats to get logged to customers’ contact profiles.

This way, your team can look up recurring customer issues and offer different solutions.

HubSpot free chat CRM on an orange background

Top Features of HubSpot's Free Live Chat:

  • Routing chats within team members
  • Real-time customer support
  • Scheduling follow-up tasks

It is a perfect free live chat solution if you are using HubSpot’s CRM.

However, if you are not using its CRM, you can sign up for free and install its customized live chat widget on your website.

Get Started with Hubspot Free Chat

Pros:

  • Custom branding
  • Bots
  • Targeted welcome messages
  • Canned responses
  • HubSpot provides its chatbot builder, making it possible to keep your live chat active outside working hours

Cons:

  • Somewhat limited customization without an upgrade. However, by upgrading, you can edit the color of your chat widget and remove the HubSpot branding
  • HubSpot branding

HubSpot Free Live Chat G2 Rating: 4.4 out of 5.

4. Tidio Live Chat

Best for E-commerce

Tidio is a live chat software solution for websites that enables you to connect with visitors in real-time.

You can create chatbots with Tidio, just like HubSpot, to automate your messages.

Tidio homepage for free live chat software with sample chat and explanations

It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.

You can integrate Tidio with various software, including Shopify, WordPress, and Wix.

Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small businesses as it allows only up to 3 chat operators and chatbots to have unlimited chats with 100 unique visitors per month.

What’s notable about Tidio’s free plan is that you send 500 automated emails a month.

Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.

Top Features of Tidio Live Chat:

  • Reachable customer inquiries from different platforms
  • Optimized sending time
  • Information of viewed pages
Tidio's feature landing page with visitor names listed on the right and "start chat" buttons on the right

Pros:

  • Excellent customer support
  • Clean and customizable interface
  • Quick setup

Cons:

  • Doesn't allow multiple triggers for one bot
  • No on-site settings that allow you to change the chatbox position

Tidio G2 Rating: 4.7 out of 5.

Bonus: Tidio- Lyro

Lyro - the first conversational AI chatbot for small and medium businesses.

  • Lyro represents a major leap forward in customer service and will be able to automatically solve up to 70% of customer problems.**
  • Use Lyro - a conversational AI - to offer personalized assistance
  • Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
  • The AI stays within the boundaries of your knowledge base, and you can update its information at any time
  • Lyro is easy to implement and doesn’t require training

5. FreeChat

Best for Small Business

FreeChat is a live chat software that is 100% free and requires no coding.

Its best feature is that you can add live chat to your site without slowing down your website speed.

Top Features of FreeChat:

  • With its sleek and modern live chat designs, you can perfectly customize and match your chat box and button to your site’s design.
  • Incredibly easy to set up on your site within a few minutes
  • You can add multiple social media channels to your live chat.
freechat's homepage with the headline on the left followed by an orange get freechat button and a chat box illustration is on the left

With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.

Pros:

  • Super easy to use and set up on your site
  • Perfect for small businesses
  • You can answer customer messages even on the go from your messaging apps like WhatsApp Business or Instagram

Cons:

  • It would be insufficient for medium to large businesses. In that case, I suggest going for paid live chat software like Intercom, or you can keep looking in our list to find a more convenient service for your business size.

Create a Free Live Chat Box with FreeChat

6. Intercom - A Comprehensive Live Chat Solution

Best for Comprehensive Customer Engagement

Intercom is an innovative live chat software that aims to bridge the communication gap between businesses and their customers.

Intercom homepage for free live chat software with floating bar that introduces Fin

With a user-friendly interface and advanced messaging features, it provides real-time support, facilitating seamless conversations and quicker resolutions.

Top Features of Intercom:

  • In-app messaging
  • Outbound messages to reduce support volume messages
  • Effective apps and integrations

Intercom is a popular choice for businesses looking to improve their customer experience and build lasting relationships.

Pros:

  • Intercom's intuitive design ensures a hassle-free experience for both your team and your customers.
  • Enhance your support process with AI-powered chatbots that can be tailored to your specific needs.
  • Communicate with customers directly within your app, making it easy for them to get the help they need without leaving the platform.
  • Intercom can be integrated with numerous third-party tools, streamlining your workflows and simplifying data management.
  • Track key metrics and gain valuable insights to better understand your customers and optimize your support strategy.

Cons:

  • Intercom's pricing structure can be on the higher side for smaller businesses or those with limited budgets.
  • While Intercom offers various chatbot customization features, the options may not be as extensive as some other platforms.
  • For those unfamiliar with live chat software, there may be a learning curve associated with understanding all of Intercom's features and functionalities.

Intercom G2 Rating: 4.5 out of 5.

7. Respond.io

Best for Omnichannel Customer Engagement

Respond.io is a business messaging platform that allows your customers to contact you via any channel.

Customers can message you using Respond.io live chat on your website or your social media pages.

Respond.io's homepage with the headline followed by a "sign up free" button on the left and on the right, there are different chat windows put one by the other somehow connected with a circular line

This live chat software provides a 360° view of your customer base to your team.

Top Features of Respond.io:

  • Promotional messaging opportunities
  • One database to reinforce contacts
  • Automated workflow for conversational support

Omnichannel chat history, contact import, and real-time analytics can help you gain a clearer insight into each customer profile.

Respond.io includes an AI feature that guides your chatbot responses by using “Smart Replies.”

Smart replies enable faster communication and troubleshooting recurring issues based on repetitive questions.

Pros:

  • Successful mobile app
  • Functional user interface
  • Simple and smooth customer interaction platform
  • Flexibility for both businesses and customers

Cons:

  • Missing features compared to other software.
  • Apps can be multiplied.

Respond.io G2 Rating: 4.8 out of 5.

8. Tawk.to

Best for Real-Time Customer Monitoring

Tawk.to is a free live chat software that operates with a small JavaScript snippet on your site.

Tawk.to's homepage with the headline in the center followed by a piece of text and a green "sign up free" button

It works on your website, within your mobile app, or from a customizable page.

Top Features of Tawk.to:

  • Localized messages to chat with foreign customers in your native language
  • Tawk.to has IOS and Android apps so you can chat with customers from your mobile device.
  • Canned messages

You can monitor customer activity in real-time and see which team member responded to a customer.

Pros:

  • Track the user's location, activity, where they clicked, etc.
  • Browser-based, so you won't need to install any software
  • A lot of customization features

Cons:

  • Inconsistent notifications
  • Somewhat difficult to integrate with websites and set up for some users

Tawk.to G2 Rating: 4.5 out of 5.

9. Smartsupp

Best for Multichannel Management

When it comes to multichannel management in one place, Smartsupp is a good option.

With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.

Smartsupp's homepage for free live chat with two CTA buttons at the center

It comes as a mobile app as well to chat with your customers on the go.

Top Features of Smartsupp:

  • Customization options for widget
  • Data and conversation gathering
  • Teams collaboration

What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.

Also, it has a chatbot that can send personalized messages to customers. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.

Pros:

  • The ability to email when a user abandons the chat session
  • User-friendly interface
  • Records user sessions on screen
  • Has a mobile app

Cons:

  • Some users have reported that sometimes notifications don't show up on the Android app.
  • You can't set up office hours in the free version

Smartsupp G2 Rating: 4.7 out of 5.

10. Crisp.Chat

Best for Game-Based Customer Engagement

Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.

homepage of Crisp.Chat with the headline on the left followed by a "use Crisp for free" button and a broken camp tent, and on the right, there are illustrations of two people speaking over a desk in the middle of a purchase

Also, Crisp.Chat allows you to connect your live chat to social networks like Messenger and Twitter.

What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.

Top Features of Crisp.Chat:

  • Ticketing system to organize
  • Checking key events
  • Lead management for conversations

This live chat software has free and paid plans. Forever free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers 2 seats, a team inbox, and mobile apps.

Pros:

  • Auto-translate feature
  • Has a mobile app
  • Great sync between web, desktop, and mobile apps

Cons:

  • No way to have separate conversations with the same customer.
  • Message history of the free plan is 30 days
  • Integrations with services like PipeDrive caused issues and didn't work well for some users.

Crisp G2 Rating: 4.6 out of 5.

11. JivoChat

Best for Mobile Customer Support

Being the top-rated mobile customer support app at the App Store, JivoChat empowers support teams to handle chats from various platforms.

homepage of JivoChat with the headline in the center on a plain white background followed by a "get started now" button next to an email field

Top Features of JivoChat:

  • Color-coded chats
  • Message sneak-peek
  • Canned responses
  • Hotkeys
  • Proactive chat

The various platforms on which JivoChat works are websites, emails, Telegram, Facebook, and WhatsApp.

Pros:

  • Provides visitor information (location, name, email address) under certain conditions
  • Call back feature
  • Ability to see the users type in before they click "send"

Cons:

  • Inability to contact customers who leave the chat after stating it
  • Limited SMS features
  • The number of times the chat box popup on the webpage may get annoying for users

JivoChat G2 Rating: 4.8 out of 5.

12. Chatra

Best for Automated Customer Engagement

Chatra is a live chat software that enables you to initiate conversations with visitors on your website automatically.

homepage of Chatra with the headline on the left and a "get started" button below; on the right, there is an illustration of a man working at the desk, caressing his dog under the table

It comes with features like read receipts and typing indicators so that customers can know when you are responding.

Top Features of Chatra:

  • Google Analytics integration
  • Access to JavaScript API
  • Complete conversation history

One notable feature is that Chatra has an offline chat widget. Offline chat widgets let customers know that your team is busy and will get them back soon.

Pros:

  • Its mobile app works great.
  • Connects you with customers through your email and Facebook as well.
  • Integrating Chatra into your website is simple and quick.
  • The free version is perfect for small businesses.

Cons:

  • Sometimes, the chat may lag.
  • Lacks HTML support in messages
  • Lacks the ability to send chat transcript manually

Chatra G2 Rating: 4.2 out of 5.

13. Userlike

Best for Multichannel Support Integration

Userlike has a free live chat software option and paid plans.

homepage of Userlike with the headline on the left, followed by a piece of text and product features; on the right, there is a woman laughing with chat boxes next to her showing a man's image in a chat profile

The free Userlike plan includes one widget and one seat.

Top Features of Userlike:

  • Data privacy and GDPR
  • Smart FAQ
  • Accessing previous conversations on customers’ side

Its live chat window for web and mobile has various features like image and video support, feedback options, and conversation tagging.

With conversation tagging, you can tag conversations with topics and better organize them.

Also, setting up canned messages for common questions is another positive feature.

Pros:

  • Ability to live chat on Messenger, WhatsApp, and more
  • Integration options with other tools like Pipedrive, Salesforce, and Slack
  • Optimal user interface

Cons:

  • Broken chat sessions
  • The operator can't send the message back to the user once you close the chat window.
  • No smartphone app

Userlike G2 Rating: 4.4 out of 5.

14. MyLiveChat

Best for Simultaneous Chat Sessions

With MyLiveChat, agents can have multiple simultaneous chat sessions. Sessions run in separate room tabs.

the homepage of MyLiveChat with a woman on above-the-fold part of the page

You can customize the visitor popup messenger by adding your company logo and an agent photo, which is cool for matching the live chat to your brand image.

Top features of MyLiveChat

  • Typing indicator
  • File transfer
  • Firewall support
  • Geolocation
  • Multi-language support
  • Canned responses

MyLiveChat also has a spell checker feature to eliminate spelling mistakes.

One outstanding feature is the proactive chat, which allows you to initiate a one-on-one chat with your website visitors.

Pros:

  • Easy to implement
  • Set working hours for availability

Cons:

  • No bot function for automatic replies
  • Lacks proper product onboarding
  • Inability to customize the chat button in the free version
  • Unhelpful customer support

My LiveChat Capterra Rating: 4.3 out of 5.

15. Gist

Best for Centralized Customer Engagement

With Gist, businesses have access to an all-encompassing platform that centralizes their marketing, sales, and customer support efforts.

Gist homepage for free live chat on a black background

Features include live chat, email marketing, and a comprehensive dashboard.

Top Features of Gist

  • Analytics and reporting to track performance and customer interactions.
  • Integration with various platforms, such as WordPress and Zapier.
  • AI-powered chatbot.

Thanks to its ABM, forms, chatbots and automated scheduling on your website, you can turn visitors into leads and customers.

Pros:

  • Excellent customer support.
  • Easy to understand UI.
  • Multiple filter options to create different customer segments.
  • Edit chats after sending or re-open closed chats.

Cons

  • Managing multiple organizations on one account can be confusing.
  • Some documentation lacks clarity and important implementation details.
  • Mobile app performance could be improved.

Gist G2 Rating: 4.6 out of 5.

16. Rocket.Chat

Best for Omnichannel Help Desk

Rocket.Chat is designed to provide seamless interactions with your customers no matter how they choose to connect with you.

rocket.chat's homepage with the headline on the left and chat window images on the right with small photos of different people

With this tool, you can manage all customer collaboration from a single central location, whether it's through phone, email, chat, or social media.

Top features of Rocket.Chat:

  • Omnichannel help desk solutions.
  • CRM integration, chatbots, and machine learning apps.
  • One team inbox for all client communication.

This platform makes it easy to respond quickly to inquiries and track interactions to ensure a positive experience every time.

Pros:

  • Unlimited chat history.
  • Ability to auto-close inactive chats.
  • Canned responses.

Cons:

  • Issues handling large numbers of messages and users.
  • Might be buggy.
  • Support service could be improved.

Rocket.Chat G2 Rating: 4.2 out of 5.

17. Freshchat

Best for Social Channel Support

Freshchat is mostly outstanding with its availability in terms of social channels, like WhatsApp, Instagram, and iMessage.

Freshchat by Freshworks on a dark background with the big title

Like most of its competitors, Freshchat provides multilingual support for a wider range of experience.

Top Features of Freshchat:

  • Various ways of managing admin tools
  • Insight reports to improve customer experience
  • Bulk actions to manage and apply conversations and team members

Freshchat offers reactive and proactive solutions at the same time to meet the needs of customers. That’s how you will learn when your customers need you.

Pros:

  • Effective integrations that help resolution
  • Advanced email notifications
  • Personalization for admin and customers
  • Canned responses to speed up the process
  • The impact of AI chatbots on messaging multiple

Cons:

  • Freshchat sometimes lacks auto-solving capabilities for problems.
  • The mobile app should be improved.

Freshchat G2 Rating: 4.4 out of 5.

18. Chaport

Best for GDPR Compliance Guarantee

Chaport is a no-code chatbot that lets you create chatbots with easy-to-use scenarios.

Chaport's homepage with sample chatbot and explanations

With Chaport’s chat widget, it is possible to generate leads, boost sales, and increase engagement with your customers.

Top Features of Chaport:

  • Chaport offers solutions by sizes and industries
  • Knowledge base and FAQ bot to provide suggestions to customers
  • Multichannel customer support with automation

The best part about Chaport is that it provides reports by integrating Google Analytics and complies with GDPR.

Pros:

  • Quick customer service
  • Easy to install on a website
  • Mobile-friendly
  • Straightforward integrations
  • Further customization options with API access

Cons:

  • Documentation can be improved.
  • Auto-invitations need some improvement in triggering logic.

Chaport G2 Rating: 4.7 out of 5.

19. ThriveDesk

Best for Workflow Automation

ThriveDesk is an all-in-one customer support platform with its live chat, email, contact form, live chat providers, integrations, and API.

ThriveDesk homepage with interactive mottos and sample actions

It allows you to create seamless workflows to reduce the burden of workload, which is how you can easily manage the steps and subjects.

Top Features:

  • Customizable brand-matching live chat widget
  • Ticket management system for bulk data
  • Writing SEO-based articles and arranging reports

Besides, ThriveDesk serves email and in-app notifications in addition to helping increase team efficiency.

Pros:

  • Practical user interface
  • Cooperative user management platform
  • Community and knowledge base
  • Feature-rich chat widget
  • Self-service portal

Cons:

  • The Android app needs some development.
  • More integrations should be added.

ThriveDesk G2 Rating: 4.8 out of 5.

20. Re:amaze

Best for Pre-built Chatbot Structures

Re:amaze is another software that can be counted as a free live chat software with its impactful free trial.

the homepage of Re:amaze on a light blue background

Various integrations can help customer service stand out at a great scale.

Top Features:

  • Automatic message sending
  • Native in-chat video calls
  • FAQ and status page enabled

As a GoDaddy brand, Re:amaze helps you build custom chatbots with its pre-built structures.

Pros:

  • A quite facile chatbot experience
  • The multi-brand approach
  • Multiple team members
  • Substantial analytics and reporting capabilities
  • Functional automation

Cons:

  • Reaching older comments can be hard, so it needs to be improved.
  • You might need some HTML knowledge while adding an image.

Re:amaze G2 Rating: 4.6 out of 5.

21. ProProfs Chat

Best for Intelligent Chat Routing

ProProfs Chat is a versatile and user-friendly live chat software designed for businesses of all sizes. It can simplify real-time communication with visitors thanks to solutions for chatbots and automation.

the homepage of ProProfs Chat with a live chat and a blue background

Top Features of ProProfs Chat:

  • Post-chat surveys for feedback collection
  • Canned responses for quick replies
  • Behavior-triggered chat initiation
  • Offline call-back requests

The tool’s dashboard features comprehensive analytics, tracking website traffic, chat history, and other vital statistics, with a robust real-time reporting system.

Pros:

  • Monitor chat performance with reports and analytics
  • Native apps for Windows and Mac
  • Hosted with IBM
  • 24/7 tech support

Cons:

  • More customization options can be added
  • The Reports section for the chatbot can be enriched

ProProfs Chat G2 Rating: 4.5 out of 5.

22. ClickDesk

Best for Minimal Live Chat Experience

ClickDesk is a web-based live chat tool designed for businesses of all sizes to enhance customer satisfaction. The tool provides features like live chat, video chat, social media integration, mobile access, and detailed reporting.

the homepage of ClickDesk with an email field and a blue background

Top Features of ClickDesk:

  • Online chat leads
  • Real-time visitor tracking
  • Pre-saved replies for common queries to speed up response times
  • Real-time sharing of documents and media

The tool tracks chat and help desk ticket trends for improved insights and agent performance monitoring.

Pros:

  • Customization and localization
  • Comprehensive visitor insights
  • Cross-platform compatibility
  • Allows enhanced team collaboration

Cons:

  • It could be more user-friendly
  • Customer support needs to be improved

ClickDesk G2 Rating: 3.8 out of 5.

Bonus: Hiver

Best for GMail Integration

Hiver is the world’s first helpdesk built for Google Workspace.

the homepage of Hiver as a live chat software with a creative above-the-fold with many people's images

With Hiver’s live chat widget, support managers can delegate incoming chat queries to agents and track their status till the point of resolution.

Top features:

  • Auto-assign of incoming customer chat queries
  • Custom-built chat templates
  • Measure customer satisfaction with short surveys.
  • Real-time alerts for support managers when chat queries aren’t responded to on time.
  • Hiver’s mobile app (Android & iOS) for on-the-go live chat support.

Since Hiver’s live chat feature works within Gmail’s native interface, your support team can get started in minutes with minimal training.

Hiver is a great option for teams looking for an intuitive solution to manage email and chat queries together.

Though Hiver is not fully free, you can give it a try for learning the tool and deciding to use it for websites.

Pros:

  • Minimal setup and training costs since Hiver works on top of Gmail.
  • Complete visibility and insights into your team’s performance.
  • Customize the chat widget based on your site’s design preferences.
  • Personalized engagement with website visitors

Cons:

  • Compatible only with businesses that use Google Workspace.

Hiver G2 Rating: 4.6 out of 5.

What are The Benefits of Using Free Live Chat Software?

Positive word of mouth is a super-effective trick in creating brand loyalty and helping businesses grow. But what does it have to do with live chat?

Customers love talking about their live chat experiences.

According to Kayako's live chat study, 29% of consumers spread a positive live chat experience.

Besides, here are some benefits of using live chat as your support channel:

  • Increased customer satisfaction: Imagine having a magic wand that could make your customers happy with a quick wave. That's what live chat can do for your business! It's like having a personal assistant that's always available to help your customers out.
  • Improved sales: Picture a shopping cart that's just about to roll away, with a customer hesitating to buy. Live chat is like having a superhero on standby, ready to jump in and save the sale with a quick chat.
  • Cost-effective: Live chat is often less expensive than traditional customer service methods such as phone support.
  • Greater efficiency: It allows multiple customers to be assisted simultaneously, increasing the efficiency of customer service.
  • Insight into customer needs and preferences: Live chat transcripts can give you a glimpse into their thoughts and desires, helping you make better business decisions.
  • Increased accessibility: Live chat is like a bridge that connects you to your customers, no matter where they are. Customers get help at any time and from any device, increasing accessibility for customers who may have difficulty reaching a business by phone.
  • Better engagement: Think of live chat as the ultimate ice-breaker for your business. It allows customers to engage with your business in real-time, which can help build stronger relationships and increase loyalty.

What Sets Paid & Free Live Chat Software Apart?

Understanding the differences between these two options is essential for making an informed choice.

Here is what sets paid and free live chat software apart:

Aspect Free Live Chat Tools Paid Live Chat Tools
Features and Functionality Basic chat functionalities, text messaging, some level of customization In-depth customization, integration with CRM systems, detailed analytics
Scalability and Flexibility Might not scale well with business growth, often suitable for small websites or startups More robust solutions for large enterprises
Integration with Other Tools Limited integration with third-party tools or platforms Extensive integration options with various tools
Customization and Branding Minimal customization options Extensive customization options

Wrap Up

And that's a wrap for our best free live chat software suggestions you can add to your website.

Live chat support on your website greatly improves your brand's trustability.

However, if you are starting your business or have a small business, most well-established live chat software can burden your budget.

No need to worry. You can still provide real-time support to your customers with free live chat software.

We gathered 22 best free live chat software in this blog post so you can choose the one that suits your business needs.

Have another free live chat solution for websites or further ideas on this topic?

Tell us in the comments below!

Frequently Asked Questions

1. How Does Free Live Chat Software Work?

Free live chat software integrates a chat widget into a website or platform.

When customers or visitors initiate a chat, they are connected with a customer service representative who can assist them with their inquiries or concerns.

In addition, the chat can be conducted in real-time, allowing for immediate communication and resolution of issues.

2. What is the Best Free Live Chat Software?

You can choose either Tawk.to or Tidio since both are tested and used by many website owners.

If your business is more focused on social platforms like WhatsApp business, Instagram, Facebook, etc., FreeChat is also a great option.

3. Is it Possible to Customize Chat Widgets with Free Live Chat Software?

Yes, many free live chat software offer customization options, such as the ability to choose the chat widget's color, size, and position on the website.

Some also allow businesses to customize the chat window with their branding or logo.

4. Will My Customer's Personal Information Be Protected When Using a Free Live Chat Tool?

Many free live chat tools have security measures in place, such as encryption and data privacy policies, to protect customer information.

However, it's important to research the specific security measures of any free live chat tool you're considering and ensure they meet your business's needs.

5. Can I Integrate a Free Live Chat Tool with My CRM System?

Some free live chat tools offer integration with CRM systems, allowing you to track customer interactions and pull up customer information during a chat.

However, the level of integration may be limited compared to paid options.

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