Digital consumers are too impatient to stand long, frustrating waiting times for customer support services. For the same reason, it’s no wonder 79% of consumers prefer live chat over any other support channel.
Live chat is an ideal online support service tool simply because it combines real-time interactions with the ability to provide immediate help to customers. Trust me, customers’ patience is no joke. According to Forrester’s report, 1 in 5 customers says they are willing to stop using a product or service due to slow response times via live chat.
Yes, using live chat on your website is vital for customer retention and increasing revenue.
Then, you’ll add one to your site, so where’s the catch?
The catch is that there are quite a number of live chat software solutions out there, and most of them cost too much, especially for small businesses.
But there are free and no-code live chat software solutions as well. We have brought together the 12 best free live chat software solutions for websites in this post. Before we dive into each software’s details, let’s go through what live chat is and its benefits.
Feel free to skip to the comparison part if you want to get to the point.
Live chat is a customer support channel that allows customers to have text-based online conversations with support teams. Companies embed live chat boxes to their website so that customers can instantly receive answers to their questions.
Live chat support can be with an AI or a real person through a small chat box, depending on the company’s preferences or working hours.
Companies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS.
The reason why customers prefer this channel of back-and-forth conversation is the “live” part. Live chat usually provides real-time support to customers, unlike other support channels such as email support. As opposed to email support, live chat offers a chance of getting immediate replies.
And if there’s one thing every website visitor likes, that is a quick response.
However, don’t let this speed-craze fool you. 95% of customers value high-quality support more than speed.
That means customers care more about whether you can solve their problem or not than how fast you answer. So, what’s the take-home message?
-Provide valuable solutions in a short amount of time through live chat support.
Positive word of mouth is a super-effective trick in creating brand loyalty and helping businesses grow. I almost hear you say, what does it have to do with live chat? Well, apparently, customers love talking about their live chat experiences.
According to a study, 29% of consumers spread a positive live chat experience.
Besides, here are some of the benefits of using live chat as your support channel.
FreeChat is a live chat software that is 100% free and requires no coding. Its best feature is that you can add live chat to your site without slowing down your website speed.
With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.
HubSpot’s live chat software comes as a part of HubSpot’s CRM, allowing incoming chats to get logged to customers’ contact profiles. This way, your team can look up recurring customer issues and offer different solutions.
It is a perfect free live chat solution if you are using HubSpot’s CRM. If you are not using its CRM, then you can sign up for free and install its customized live chat widget on your website.
Also, it includes features such as:
Tidio is a live chat software solution for websites that enables you to connect with visitors in real-time. You can create chatbots with Tidio, just like HubSpot, to automate your messages. It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.
You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small business as it allows:
What’s notable about Tidio’s free plan is that you send 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.
Capterra Rating: 4.8/5
Respond.io is a business messaging platform that allows your customers to contact you via any channel. Customers can message you using Respond.io live chat on your website or your social media pages as well.
This live chat software provides a 360° view of your customer base to your team. Omnichannel chat history, contact import, and real-time analytics can help you gain a clearer insight into each customer profile.
Respond.io includes an AI feature that guides your chatbot responses by using “Smart Replies.” Smart replies enable communicating faster and troubleshooting recurring issues based on repetitive questions.
Respond.io’s live chat software has both free and paid plans. The forever free plan includes:
G2 Rating: 5/5 (2 reviews)
You can monitor customer activity in real-time and see which team member responded to a customer. Tawk.to’s live chat software comes with other features as well:
Capterra Rating: 4.6/5
When it comes to multichannel management in one place, Smartsupp is a good option. With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.
It comes as a mobile app as well, to chat with your customers on the go. What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.
Also, it has a chatbot that can send personalized messages to customers. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.
It has a forever free plan and paid plans. The free plan covers:
Capterra Rating: 4.7/5
Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.
Also, Crisp.Chat allows connecting your live chat to social networks like Messenger and Twitter. What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.
Besides these features, LiveTranslate to translate your messages in real-time.
This live chat software has free and paid plans. Forever free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers:
Some of the reported cons from users include:
Capterra Rating: 4.5/5
Being the top-rated mobile customer support app at the App Store, JivoChat empowers support teams to handle chats from various platforms, including websites, emails, Telegram, Facebook, and WhatsApp. Other cool features JivoChat offers are:
Free basic version is limited to the first 5 agents but covers unlimited websites and chats.
Capterra Rating: 4.5/5
Chatra is a live chat software that enables you to initiate conversations with visitors on your website automatically. It comes with features like read receipts and typing indicators so that customers can know when you are responding.
One notable feature is that Chatra has an offline chat widget. Offline chat widgets let customers know that your team is busy and will get them back soon.
Chatra has a forever free plan as well as paid plans that come with more features.
Capterra Rating: 4.8/5
OnWebChat is a live chat service that aims at increasing your customer satisfaction. It includes features like file sharing, shortcuts, and typing insights. You can keep a customer knowledge base and monitor your customers in real-time. It only has an Android app to chat on the go.
What onWebChat’s free plan covers:
Note that there aren't a lot of people that have tried and reviewed this tool. However, if you like their offers and features, you can still give it a try.
Userlike has a free live chat software option as well as paid plans. The free plan includes one widget and one seat. Its live chat window for web and mobile has various features like image and video support, feedback options, and conversation tagging.
With conversation tagging, you can tag conversations with topics and better organize them. Also, setting up canned messages for common questions is another positive feature.
Capterra Rating: 4.6/5
With MyLiveChat, agents can have multiple simultaneous chat sessions. Sessions run in separate room tabs.
You can customize the visitor popup messenger by adding your company logo and agent photo, which is cool for matching the live chat to your brand image.
MyLiveChat also has a spell checker feature to eliminate spelling mistakes. One outstanding feature is the proactive chat, which allows initiating a one-on-one chat with your website visitors. Other features include:
Capterra Rating: 4.4/5
Having a live chat support on your website adds a lot to your brand's trustability. However, if you are just starting out your business or have a small business, most well-established live chat software can become a burden on your budget.
No need to worry. You can still provide real-time support to your customers with a free software. I recommend going for either Tawk.to or Tidio. Both are tested and used by many website owners.
If your business is more focused on social platforms like WhatsApp business, Instagram, Facebook, etc., FreeChat is also a great option.
And that's a wrap for our best free live chat software suggestions that you can add to your website. Have another free live chat solution for websites? Tell us below!
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