There are quite a several free live chat software solutions out there, and most of them offer functional solutions for businesses.
Using live chat on your website is vital for customer retention and increasing revenue.
It is an ideal online support service tool because it combines real-time interactions with the ability to provide immediate help to customers.
We have brought together the 12 best free live chat software solutions for websites in this blog post so that you can select one to use for your business and improve your customer support.
Let’s check them out!
Live chat is a customer support channel that allows customers to have text-based online conversations with support teams.
Companies embed live chat boxes on their website so customers can instantly receive answers to their questions.
Live chat software allows businesses or organizations to communicate with their customers or website visitors in real-time through a chat interface.
These tools enable companies to create chat widgets that are functional and customizable to form better relationships with visitors.
Companies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS, and live chat software make it easier.
Here we listed top 12 free live chat software that can help you to form better relationships and connect with your visitors.
We included their pros and cons and G2 ratings so you can select the proper one quickly!
Tidio is a live chat software solution for websites that enables you to connect with visitors in real time.
You can create chatbots with Tidio, just like HubSpot, to automate your messages.
It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.
You can integrate Tidio with various software, including Shopify, WordPress, and Wix.
Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small businesses as it allows the following:
What’s notable about Tidio’s free plan is that you send 500 automated emails a month.
Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.
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Tidio G2 Rating & Reviews: 4.7/5
FreeChat is a live chat software that is 100% free and requires no coding.
Its best feature is that you can add live chat to your site without slowing down your website speed.
Outstanding Features:
With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.
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Create a Free Live Chat Box with FreeChat
HubSpot’s live chat software comes as a part of HubSpot’s CRM, allowing incoming chats to get logged to customers’ contact profiles.
This way, your team can look up recurring customer issues and offer different solutions.
It is a perfect free live chat solution if you are using HubSpot’s CRM.
However, if you are not using its CRM, you can sign up for free and install its customized live chat widget on your website.
Get Started with Hubspot Free Chat
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Respond.io is a business messaging platform that allows your customers to contact you via any channel.
Customers can message you using Respond.io live chat on your website or your social media pages.
This live chat software provides a 360° view of your customer base to your team.
Omnichannel chat history, contact import, and real-time analytics can help you gain a clearer insight into each customer profile.
Respond.io includes an AI feature that guides your chatbot responses by using “Smart Replies.”
Smart replies enable communicating faster and troubleshooting recurring issues based on repetitive questions.
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Respond.io’s live chat software has both free and paid plans. The forever free plan includes:
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G2 Rating: 4.8/5 (11 reviews)
Tawk.to is a free live chat software that operates with a small JavaScript snippet on your site.
It works on your website, within your mobile app, or from a customizable page.
You can monitor customer activity in real-time and see which team member responded to a customer.
Tawk.to’s live chat software comes with other features as well:
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G2 Rating: 4.6/5
When it comes to multichannel management in one place, Smartsupp is a good option.
With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.
It comes as a mobile app as well to chat with your customers on the go.
What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.
Also, it has a chatbot that can send personalized messages to customers. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.
It has a forever-free plan and paid plans. The free plan covers the following:
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G2 Rating: 4.3/5
Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.
Also, Crisp.Chat allows connecting your live chat to social networks like Messenger and Twitter.
What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.
This live chat software has free and paid plans. Forever free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers:
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G2 Rating: 4.4/5
Being the top-rated mobile customer support app at the App Store, JivoChat empowers support teams to handle chats from various platforms, including websites, emails, Telegram, Facebook, and WhatsApp.
Other cool features JivoChat offers are:
Free basic version is limited to the first five agents but covers unlimited websites and chats.
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G2 Rating: 4.8/5
Chatra is a live chat software that enables you to initiate conversations with visitors on your website automatically.
It comes with features like read receipts and typing indicators so that customers can know when you are responding.
One notable feature is that Chatra has an offline chat widget. Offline chat widgets let customers know that your team is busy and will get them back soon.
Chatra has a forever free plan as well as paid plans that come with more features.
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G2 Rating: 4.2/5
OnWebChat is a live chat service that aims at increasing your customer satisfaction.
It includes features like file sharing, shortcuts, and typing insights.
You can keep a customer knowledge base and monitor your customers in real time. It only has an Android app to chat on the go.
What onWebChat’s free plan covers:
Note that there aren't a lot of people that have tried and reviewed this tool.
However, if you like their offers and features, you can still give them a try.
Userlike has a free live chat software option and paid plans.
The free plan includes one widget and one seat.
Its live chat window for web and mobile has various features like image and video support, feedback options, and conversation tagging.
With conversation tagging, you can tag conversations with topics and better organize them.
Also, setting up canned messages for common questions is another positive feature.
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G2 Rating: 4.4/5
With MyLiveChat, agents can have multiple simultaneous chat sessions. Sessions run in separate room tabs.
You can customize the visitor popup messenger by adding your company logo and agent photo, which is cool for matching the live chat to your brand image.
MyLiveChat also has a spell checker feature to eliminate spelling mistakes.
One outstanding feature is the proactive chat, which allows you to initiate a one-on-one chat with your website visitors.
Other features include:
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Capterra Rating: 4.4/5
With Gist, businesses have access to an all-encompassing platform that centralizes their marketing, sales, and customer support efforts.
Features include live chat, email marketing, and a comprehensive dashboard.
Thanks to its ABM, forms, chatbots and automated scheduling on your website, you can turn visitors into leads and customers.
Gist's standout features are:
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Cons
G2 Rating: 4.6/5
Rocket.Chat is designed to provide seamless interactions with your customers no matter how they choose to connect with you.
With this tool, you can manage all customer collaboration from a single central location, whether it's through phone, email, chat, or social media.
This platform makes it easy to respond quickly to inquiries and track interactions to ensure a positive experience every time.
Some of the important features of Rocket.Chat are
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G2 Rating: 4.0/5
Hiver is the world’s first helpdesk built for Google Workspace.
With Hiver’s live chat widget, support managers can delegate incoming chat queries to agents and track their status till the point of resolution.
Since Hiver’s live chat feature works within Gmail’s native interface, your support team can get started in minutes with minimal training.
Hiver is a great option for teams looking for an intuitive solution to manage email and chat queries together.
Top features:
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Pricing: It offers a 7-day free trial, and its pricing starts at $15/month/agent.
G2 Rating: 4.6/5
Positive word of mouth is a super-effective trick in creating brand loyalty and helping businesses grow. But what does it have to do with live chat?
Customers love talking about their live chat experiences.
According to Kayako's live chat study, 29% of consumers spread a positive live chat experience.
Besides, here are some benefits of using live chat as your support channel:
Increased customer satisfaction: Imagine having a magic wand that could make your customers happy with a quick wave. That's what live chat can do for your business! It's like having a personal assistant that's always available to help your customers out.
Improved sales: Picture a shopping cart that's just about to roll away, with a customer hesitating to buy. Live chat is like having a superhero on standby, ready to jump in and save the sale with a quick chat.
Cost-effective: Live chat is often less expensive than traditional customer service methods such as phone support.
Greater efficiency: It allows multiple customers to be assisted simultaneously, increasing the efficiency of customer service.
Insight into customer needs and preferences: Live chat transcripts can give you a glimpse into their thoughts and desires, helping you make better business decisions.
Increased accessibility: Live chat is like a bridge that connects you to your customers, no matter where they are. Customers get help at any time and from any device, increasing accessibility for customers who may have difficulty reaching a business by phone.
Better engagement: Think of live chat as the ultimate ice-breaker for your business. It allows customers to engage with your business in real-time, which can help build stronger relationships and increase loyalty.
And that's a wrap for our best free live chat software suggestions you can add to your website.
Live chat support on your website greatly improves your brand's trustability.
However, if you are starting your business or have a small business, most well-established live chat software can burden your budget.
No need to worry. You can still provide real-time support to your customers with free live chat software.
We gathered 12 best free live chat software in this blog post, so you can choose the one that suits your business needs.
Have another free live chat solution for websites or further ideas on this topic?
Tell us in the comments below!