How to Cancel Your Subscription with Popupsmart
Here are the detailed steps of canceling your Popupsmart subscription. Follow our guide for a hassle-free experience in managing your subscription.
Do you need to cancel your subscription with Popupsmart? Sorry to hear that, but of course, you can cancel your subscription anytime, and we are here to assist you throughout the process.
Important
Please note that the only way to cancel a subscription is to contact our Customer Success team, and the terms for refund eligibility are detailed below.
Refund Eligibility
All users with a monthly subscription have the right to request a full refund within 7 days of their initial subscription date without providing any specific explanation.
For users with an annual subscription, the refund window extends to 15 days from the subscription date, and no additional explanation is required.
Continued Access
If you have paid and have an ongoing membership, you may continue using Popupsmart until the payment period ends.
For instance, if you paid for a subscription at the beginning of the month and want to cancel your account, you may use our services until the end of the month.
Then, your subscription will be automatically canceled for the next month regarding your request.
How to Cancel Your Subscription
Contact Support
Reach out to our Customer Success team either by emailing support@popupsmart.com or directly contacting them via the chat box within the dashboard. The CS team typically reply within an hour.
Wait for Review
Our Customer Success team will review your request and get back to you as soon as possible. Please allow some time for this review process.
Payment Processing
Stripe, our secure payment processor, manages all payments, including refunds. If your refund is approved, it may take some time for the funds to be processed and returned to your account.
Do you have any more questions about the Popupsmart subscription? Contact us.
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