User Experience, dubbed UX for short is, well as the name suggests, it's a way that a user experiences your product in real time. The whole experience, when a customer buys a tangible product, carries it to their car to drive home, opens the package and uses it is called the UX. UX incorporates all segments of the customer life cycle, from attention to abandonment and beyond. The sum of these interactions over time is the user experience. It revolves around the moments or touchpoints in the user journey.
UX designers plan for these moments. Part of their responsibility is to make all interactions positive.
There are 7 facets of the user experience. Peter Morville, an Information architecture veteran and a best-seller of a couple of books, represents this through his User Experience Honeycomb.
To create a good UX design, it must be:
Useful: Content must address the user's need.
Usable: Website, app, or product must be easy to use.
Desirable: All design elements should trigger wanting this product.
Findable: Navigation throughout the content to enable users to find what they need.
Accessible: Accessibility to all kinds of customers including users with disabilities.
Valuable: User should find the content valuable.
Creditable: User should trust it.
Each aspect of the user experience is important and has its special characteristics, but they all work together to create a good experience.
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