25 min read

Choosing the Best Chatbot for Shopify: 10+ Options

As the saying goes, "The devil is in the details," and finding the best chatbot for Shopify is no exception.

Just like a well-oiled machine, a chatbot should effortlessly handle customer inquiries, provide personalized recommendations, streamline order processing, and more.

With these key functionalities in mind, we have meticulously curated a selection of top-notch chatbot options designed to optimize your Shopify store's performance.

Let’s start with the definition and key functions of chatbots and then see the options with their top features and pricing to make sure you have a clear understanding of which is the best chatbot for your Shopify business.

What is a Shopify Chatbot?

A Shopify chatbot is a type of chatbot designed to interact with customers on Shopify e-commerce websites.

As a popular platform for creating and managing online stores, Shopify provides businesses the tools they need to establish a strong online presence.

By integrating a chatbot into the website's messaging or chat feature, businesses can enhance customer support and deliver a personalized experience.

Key Functions of a Shopify Chatbot

Shopify chatbots offer a range of capabilities that assist businesses in providing efficient and effective customer service.

Here are some key functions they may perform:

Handling inquiries: Responding to customer queries promptly, saving time for both customers and businesses.

Product recommendations: Analyzing customer preferences and browsing behavior to offer personalized product suggestions, aiding customers in making informed purchasing decisions.

Order processing: Assisting customers in placing orders, managing payment options, and confirming details, streamlining the order fulfillment process.

Shipment tracking: Tracking shipments and providing real-time updates to customers, eliminating the need for manual tracking.

Frequently Asked Questions (FAQs): Instantly addressing repetitive queries by utilizing a pre-defined knowledge base, ensuring consistent and accurate information.

Personalized customer interactions: Engaging in text-based conversations, understanding customer intent, and providing tailored responses catering to each customer's needs.

Best 10+ Shopify Chatbots in 2024

Now let’s see the details of the best chatbots you can use for your Shopify store to maximize efficiency and increase customer satisfaction.

1. LiveChatAI - AI-Powered Live Chat

LiveChatAI is a platform that helps businesses create their own AI bot assistant on their website.

It seamlessly integrates with your website, using ChatGPT to enable interactive conversations and leverage uploaded documents or linked content.

LiveChatAI also analyzes screenshots for context and provides valuable assistance. Besides, this tool allows you to combine an AI bot & live chat features to empower customer support processes.

LiveChatAI’s homepage with the headline in the center followed by a get started button and a part of the product preview window is visible

Top Features:

  • Implementation across various channels (Intercom, Slack, Emails) for easy customer reach.
  • Compatibility with ChatGPT 3.5 and GPT-4, giving you options to choose the version that fits your requirements.
  • Seamless transition to a human representative when customer inquiries exceed the chatbot's knowledge scope.
  • Easy incorporation into your website using the embed script.
  • Comprehensive API access to trained data for seamless integration and utilization within your current systems.
  • Continuous learning from feedback to improve responses and scale effectively with your business.
  • Reply to all of the conversations AI replied and also, assign them to anyone in your team

Pricing: The basic plan is perfect for personal use and is priced at $39 per month, including 5,000 messages, 1 chatbot, support for 1 website, and the ability to import 1 million characters of data.

The pro plan is ideal for small businesses and is priced at $89 per month, including 10,000 messages, support for 10 chatbots, unlimited websites, and the ability to import 8 million characters of data.

The expert plan is designed for experts and is priced at $389 per month with extensive capabilities, such as unlimited messages, support for 50 chatbots, unlimited websites, and the ability to import 50 million characters of data.

2. Drift

Drift is a platform that offers custom chatbot software for engaging with website visitors.

These chatbots provide personalized messages, qualify customer interest, and schedule meetings with sales representatives.

The platform aims to optimize customer conversations, accelerate qualification and conversion, and increase the efficiency of sales teams.

Drift’s homepage with the headline in bold followed by a yellow description and a preview of the chatbot window

Top Features:

  • Offers self-service options through knowledge base integrations and AI-powered customer service chatbots.
  • Provides the option for customers to chat with live support agents when they need human assistance.
  • Powerful metrics such as CSAT (Customer Satisfaction) score, deflection rate, and time-to-resolution.
  • Leverages AI to streamline conversations and identify qualified opportunities for sales.
  • Chatbots enable personalized experiences for website visitors based on their identity, referral source, engaged content, and stage of the buying journey.
  • AI-powered chatbots operate round-the-clock, providing continuous coverage for website visitors.

Pricing: The premium plan, which is suitable for small businesses, includes features such as live chat, meetings, and custom chatbots. The pricing for the Premium plan starts at $2,500 per month.

The advanced plan has features like Fastlane, Audiences, and A/B Testing in addition to the features included in the Premium plan.

The enterprise plan provides access to customized features and capabilities tailored to the specific needs of enterprise-level businesses.

You can contact Drift’s sale team for the pricing of the enterprise and advanced plans.

3. Gobot

Gobot is dedicated to assisting the growth of Shopify stores by effectively converting visitors into customers and handling customer support.

Through the utilization of guided selling quizzes and AI-powered chatbots, Gobot empowers businesses to comprehend shopper preferences, offer precise recommendations, and tailor the shopping experience for each individual visitor.

Gobot’s homepage with the headline on the left followed by a short text and a “Get a free demo” button, on the right, there are product offers in two small windows

Top Features:

  • AI-guided shopping quizzes can guide shoppers to the right products for them.
  • The quizzes incorporate robust product recommendation logic that surpasses basic quizzes.
  • By collecting opt-ins, the collected quiz answer data can be directly passed into Klaviyo.
  • If you need custom features, the Gobot team can help you create them.
  • AI-supported automation chatbots can automate repetitive customer support tasks.
  • Setup is easy, and you can just let it work after setting up.

Pricing: The installation is free, and the first 5,000 engagements are also free! Additionally, Gobot provides complete service for chatbot and quiz setup and management.

You may get in touch with the team about pricing.

4. Tidio

Tidio is a customer experience platform aiming to improve online stores’ customer service.

It simplifies the customer support process by bringing all messages together in one easy-to-use platform, making it a user-friendly and effective helpdesk solution.

Additionally, Tidio offers tailored features for Shopify users, making it even more efficient for their needs.

Tidio’s homepage with the headline in the center on a dark blue background followed by a short text and a yellow “Get started for free” button

Top Features:

  • Tidio works with the latest Shopify themes.
  • Helps you engage with your website visitors through live chat to address issues promptly and boost proactive sales efforts.
  • Pre-designed chatbot approaches to resolve problems.
  • Provides a seamless chat experience by previewing shopping carts, reviewing order history, and suggesting products directly within the chat.
  • Ease of integration with your Shopify store.
  • A straightforward ticketing system to handle customer inquiries.

Pricing: The free plan offers live chat with conversations available for up to 50 users and allows for the participation of 3 chat operators.

The communicator plan costs $19 per month; you can add an additional operator seat at a rate of €15.83 per month each.

The chatbots plan costs $19 per month; you can engage with 2,000 visitors through chatbots. There are additional options available, such as interacting with 5,000 visitors for $49 or up to 40,000 visitors for $139.

The Tidio+ plan is priced at $329 per month, with the final cost varying depending on your specific plan configuration.

5. Re:amaze

Re:amaze is an e-commerce customer support and live chat app that offers a unified team inbox for multichannel communication.

It helps businesses work faster, look professional, and keep customers happy with features like FAQs, chatbots, push notifications, status pages, and surveys.

Re:amaze integrates with popular apps and utilizes smart macros and AI intents for efficient workflows and quick access to customer order info.

Re:amaze’s homepage with the headline in the center followed by two buttons as “Start Re:amaze for free” and “Request demo”; below, there is a product video preview window

Top Features:

  • The unified inbox allows access to emails, live chat, social media, SMS, and voice messages from all your stores in one place.
  • Smart assign, workflows, response templates, and AI assistance helps boost agent efficiency.
  • Automated prompts and AI assistance increase customer engagement.
  • Order management is simplified within the customer support and chat interface.
  • Live chat allows customers self-serve, search FAQs, and access order information.
  • Trainable AI intent and advanced reports.

Pricing: There is a 14-day free trial available.

The price for Re:amaze basic is $29 per month, with an additional $29 per month for each additional staff user.

Re:amaze pro costs $49 per month, with an additional $49 per month for each additional staff user.

You can also go for the plus plan, which costs $69/mo, and the custom enterprise $899/mo.

6. Maisie AI

Maisie AI is a conversational e-commerce chatbot that helps online retailers engage customers, provide instant support, and offer personalized product recommendations, leading to stronger relationships and increased sales.

By providing instant answers to customer inquiries and assisting them in choosing the right products, Maisie AI aims to simplify the shopping process and improve customer satisfaction.

Maisie chatbot homepage with the headline on the left followed by a piece of text and two buttons as “Start my free trial” and “View demo” and on the right, there is a demonstration visual of a chatbot and a person chatting

Top Features:

  • Compelling conversational opt-ins for email and SMS helps grow subscriber lists.
  • 24/7 customer support allows instant answers to customer inquiries, including real-time shipping and order status updates.
  • Triggered conversations based on business rules like time on page, exit intent, cart value, and shipping times.
  • Segmentation of chatbots based on visitor behavior, including new vs. returning visitors, specific page visits, or basket size.
  • The design of the chatbot's content, images, and conversational flows is customizable.
  • It’s easy to launch and offers integration with various channels.

Pricing: There is a 14-day free trial. The app offers a subscription of $29 per month, which includes features such as:

  • Support for up to 10,000 unique monthly visitors,
  • Unlimited website bots,
  • Unlimited conversations,
  • Handover to live chat, email, and chat support.

The pricing changes according to your site’s monthly traffic. If you have 100,000 unique monthly visitors, for instance, the cost is $149 per month.

7. Formilla

Formilla allows you to add a "Chat with us" button to your website to offer real-time chat and chatbots to your visitors.

With real-time visitor monitoring and chatbots, Formilla helps you boost sales and improve support.

Formilla’s homepage with the headline on the left followed by an orange “Sign up free” button and on the right, there are images of a phone, tablet and keyboard with the product interface on the phone and tablet screen

Top Features:

  • Ability to monitor and interact with visitors on your website in real-time through the app's chat functionality.
  • You can employ an automated chatbot to qualify leads 24/7 and autonomously promote your products.
  • Ability to engage in live chat with your customers from any part of the world using mobile applications.
  • Utilize marketing popups to advertise your products and increase conversion rates effectively.
  • All packages come with marketing features.

Pricing: There is a 15-day free trial available.

The free plan allows for one chat agent and unlimited chats.

The premium plan is priced at $9.99 per month and includes everything in the free plan and automatic chat popups.

The professional plan costs $49.99 per month and offers everything in the premium plan, along with two chat agents and real-time visitor monitoring.

The growth plan is available for $74.99 per month and includes all the features of the professional plan, plus marketing popups and automated email messages.

8. Ochatbot

Ochatbot is an AI chatbot that optimizes revenue, boosts average order value (AOV), and streamlines customer support.

It helps your business engage your shoppers depending on where they are in their shopping journey.

Ochatbot’s homepage with the headline in the center with a short piece of text followed by a video preview window

Top Features:

  • AI-powered chatbot actively interacts with shoppers throughout their entire shopping journey, providing valuable assistance and guidance.
  • Chatbot suggests relevant products based on the shopper's preferences.
  • It offers an "Add-to-Cart" feature, allowing shoppers to quickly add products to their carts with just a few clicks.
  • Weekly Key Performance Indicator (KPI) reports to keep you updated on the progress of your business.
  • Connect your chatbot effortlessly with a wide range of third-party systems.
  • The dedicated Natural Language Processing (NLP) engineer will handle all aspects of your chatbot's performance and optimization.

Pricing: The free plan allows for unlimited Ochatbot interactions and accommodates up to 5,000 monthly visitors.

The basic plan with unlimited Ochatbot interactions and supports up to 10,000 monthly visitors for $29/month.

The plus plan costs $99/month with unlimited use of nine other tools. It supports up to 30,000 monthly visitors.

The pro plan costs $495/month. It provides a fully managed service that the Ochatbot team builds and maintains for you, along with an e-commerce guarantee catering to your specific business needs.

9. Relish AI

Relish AI is an AI chatbot that helps businesses automate sales and provide customer support.

It is designed to attend to your customers' needs promptly, whether answering inquiries about potential purchases or providing real-time updates on orders.

Relish AI’s homepage with the headline on the left followed by Shopify rating and an email field; on the right, there is an image of a man holding a cup and looking at the laptop happily with chat bubbles on it

Top Features:

  • Customizable responses based on the type of page.
  • Enhance customer engagement by automating your live chat, even when you're not available.
  • Deliver immediate answers to customer queries using interactive FAQs.
  • Tailor conversational campaigns to suit different customer types and pages, providing a personalized experience.
  • 24/7 virtual shopping assistant.
  • The chatbot can hand it off to a human if unable to answer.

Pricing: There is a 14-day free trial.

The grow plan costs $29 per month and offers features such as FAQ chatbots and the ability to track orders.

The pro plan is priced at $99 per month and includes support for up to 50,000 monthly site visitors and conversational flows.

The premium plan is available at $299 per month. It provides features such as support for up to 200,000 monthly site visitors, product-level FAQ chatbots, and advanced order management.

The enterprise plan is priced at $599 per month and includes features such as subscription order management and customized cancel subscription retention.

10. Chatra

Chatra is a comprehensive conversational platform designed to enhance customer engagement and drive conversions.

With a range of tools such as Live Chat, Chatbot, Cart Saver, and Shared Inbox, Chatra empowers businesses to create impactful conversations with their online visitors.

Chatra’s homepage with the headline on the left followed by an email field; on the right, there is an illustration of a man sitting at a table in front of the computer, petting a dog under the table

Top Features:

  • Live chat for engaging with customers in real-time on both desktop and mobile.
  • Multichannel support to answer messages from various channels such as Facebook, Instagram, and email.
  • Chatbot automation to handle routine tasks and provide quick responses to common queries.
  • Visitor insights to gain information about your website visitors.
  • Cross-device compatibility to access the platform across different devices.
  • 24/7 automated customer support.

Pricing: There is a free plan that includes free live chat, an offline contact form bot, and most of the features available on Chatra. This plan is free forever.

The essential plan is priced at $21 per month and offers additional features such as a real-time visitor list, visitor information, and chat automation.

The pro plan is priced at $29 per month with features like chat ratings and reports, as well as data export capabilities. It also allows you to set operating hours for your chat services.

11. Crisp

Crisp is an all-in-one e-commerce helpdesk platform designed for small and medium-sized online stores.

With features like chatbot support, live chat functionality, and other e-commerce tools, Crisp empowers Shopify store owners to deliver customer experiences and successfully navigate the ever-evolving world of omnichannel commerce.

Crisp’s homepage with the headline on the left followed by a blue “Use Crisp for free” button and Product of the day badge, and on the right, there is an illustration of two people chatting at the checkout counter

Top Features:

  • Transition from AI bots to human assistance when necessary.
  • Provides a dedicated FAQ page builder that integrates with chatbots.
  • Comes with pre-built scenarios that efficiently address and solve customers' problems.
  • Easy and quick integration with Shopify stores.
  • Shopify data synchronization.
  • Unlimited history and live translation.

Pricing: There is a 14-day free trial.

Crisp offers a basic free plan that includes 2 seats and live chat functionality.

Crisp's pro plan is priced at $25 per month and includes everything in the basic plan, along with 4 seats, support for up to 5,000 contacts, and unlimited chat history.

The unlimited plan is available at $95 per month and offers additional features, such as support for larger contact volumes. The pricing for contacts is $5 per 10,000 contacts, with an additional cost of $10 per additional agent.

12. HelpCenter

HelpCenter is a customer service platform that offers various features to improve customer support.

It includes an FAQ builder, a help desk ticketing system, tabs, a chatbot, and a live chat app to enhance customer service.

HelpCenter’s homepage with the headline on the left followed by “Start for free” and “Contact support” buttons, and on the right, there is an illustration of a female sitting at the desk with a laptop with home decor items behind her

Top Features:

  • FAQ builder to create an SEO-friendly FAQ page using templates and easily address common customer inquiries. It also supports FAQ translation.
  • Chatbot and live chat app to enable real-time communication between your customers and your business.
  • Help desk ticketing system to resolve inquiries from multiple channels in one centralized place, such as email, chat, or Facebook Messenger.
  • Product tabs with descriptions to organize your product information using tabs and assign descriptions based on product type, collection, or vendor.
  • Self-service widget to integrate order tracking, FAQ, and a contact form for providing customers with 24/7 self-support options.

Pricing: There is a 15-day free trial.

A free plan is available with additional tickets that cost $0.25 each, and top-up options are available starting from 25 tickets. You get 10 tickets per month and access to 5 FAQ articles.

The basic plan is priced at $8 per month. Additional tickets cost $0.16 each, and you receive 50 tickets per month and unlimited access to FAQs.

The standard plan is priced at $45 per month. Additional tickets cost $0.15 each. With this plan, you receive 300 tickets per month, unlimited access to FAQs, and premium templates.

The advanced plan is priced at $100 per month. Additional tickets cost $0.1 each, and top-up options are available starting from 100 tickets. This plan includes 1000 tickets per month.

13. Gorgias

Gorgias is a revenue-focused customer service platform designed for fast-growing e-commerce merchants.

It enables businesses to centralize all customer interactions, including orders, conversations, and social comments, into a unified ticket view.

The platform offers self-service resources to reduce checkout friction and provide instant answers to customers.

Gorgias’ homepage with the headline on the left followed by an email field and on the right, there are chat bubbles

Top Features:

  • Dynamic macros that auto-fill responses with personalized information.
  • Prioritize multiple communication channels, including email, chat, voice, SMS, WhatsApp, and social comments/DMs, by consolidating them into a single feed.
  • Access to customer order and conversation history to gain complete customer context.
  • Allows you to view, edit, and cancel orders directly from the Gorgias customer view.
  • You can track team activity and support metrics through live dashboards to enhance your support operations.
  • Self-service menus that provide instant answers to shopper questions.

Pricing: There is a 7-day free trial.

The starter plan costs $10 per month, with additional tickets beyond the included limit charged at $0.40 per ticket.

The basic plan is priced at $60 per month. For each additional 100 tickets beyond the included limit, there is an additional charge of $40.

The pro plan is priced at $360 per month with an additional charge of $36 for every additional 100 tickets beyond the included limit.

The advanced plan is priced at $900 per month with an additional charge of $36 for each extra 100 tickets beyond the included limit.

How to Choose the Best Chatbot App for Your Shopify Store

Choosing the best chatbot app for your Shopify store can greatly enhance customer engagement, support, and user experience.

Here's a concise guide to help you make the right choice:

Define Objectives: Clearly outline your goals for the chatbot—support, lead generation, or sales assistance.

Feature Set: Assess app features like automated responses, order tracking, personalized recommendations, and integration options.

Integration with Shopify: Ensure the chatbot seamlessly integrates with your store, accessing customer data and order history.

Natural Language Processing (NLP): Look for advanced NLP capabilities to provide accurate and relevant responses.

Customization Options: Check if the chatbot app can be customized to match your brand's tone and style.

User Interface: Evaluate the chatbot's user interface for ease of setup, management, and customization.

Reviews and Ratings: Read feedback from other store owners on functionality, reliability, and customer support.

Pricing and Scalability: Consider pricing, value, and scalability options to accommodate your store's growth.

Customer Support: Ensure reliable support options like live chat, email, or knowledge base are available.

Free Trial: Take advantage of free trial periods to test the app's features and compatibility.

Before You Leave…

Integrating a Shopify chatbot into an e-commerce website offers numerous benefits for businesses.

By using AI and NLP technologies, these chatbots empower businesses to provide automated assistance, enhance customer satisfaction, and streamline operations.

Embracing this technology can unlock new opportunities for growth and success in the competitive e-commerce landscape.

So if you’re still thinking about using a chatbot for your Shopify store, it might be a good time to take action. Good luck!

Frequently Asked Questions

1. Does Shopify Provide its Own Chatbot?

No, Shopify does not have its own built-in chatbot. Instead, it allows easy integration with third-party chatbot platforms such as Tidio, Gobot, and others.

This integration enables you to create a live chatbot for your Shopify store.

2. How can I Integrate a Chatbot into Shopify?

To integrate a chatbot into your Shopify store, follow these steps:

  • Log in to your Shopify account and select the desired store.
  • Go to the "Apps" section in your Shopify store.
  • Use the search bar to find the chatbot app you want.
  • Choose the desired chatbot from the search results and click on "Add app."
  • Click on the "Install App" button on the following page, which will redirect you to the selected chatbot's panel.
  • If you already have an account, sign in; otherwise, create a new account.

Once signed in, you can either select a template from the available options or start creating a chatbot from scratch.

3. Which Chatbot is Recommended for Shopify?

The Shopify application store offers numerous excellent chatbot apps for Shopify stores. Some popular options include Ochabot, Relish AI, Gobot chatbot, Maise AI, Re:amaze, Gorgias, Formilla, and Tidio.

These apps provide live chat functionalities and can enhance the customer experience on your Shopify store.