As the saying goes, "The devil is in the details," and finding the best chatbot for Shopify is no exception.
Just like a well-oiled machine, a chatbot should effortlessly handle customer inquiries, provide personalized recommendations, streamline order processing, and more.
With these key functionalities in mind, we have meticulously curated a selection of top-notch chatbot options designed to optimize your Shopify store's performance.
Let’s start with the definition and key functions of chatbots and then see the options with their top features and pricing to make sure you have a clear understanding of which is the best chatbot for your Shopify business.
A Shopify chatbot is a type of chatbot designed to interact with customers on Shopify e-commerce websites.
As a popular platform for creating and managing online stores, Shopify provides businesses the tools they need to establish a strong online presence.
By integrating a chatbot into the website's messaging or chat feature, businesses can enhance customer support and deliver a personalized experience.
Shopify chatbots offer a range of capabilities that assist businesses in providing efficient and effective customer service.
Here are some key functions they may perform:
➢ Handling inquiries: Responding to customer queries promptly, saving time for both customers and businesses.
➢ Product recommendations: Analyzing customer preferences and browsing behavior to offer personalized product suggestions, aiding customers in making informed purchasing decisions.
➢ Order processing: Assisting customers in placing orders, managing payment options, and confirming details, streamlining the order fulfillment process.
➢ Shipment tracking: Tracking shipments and providing real-time updates to customers, eliminating the need for manual tracking.
➢ Frequently Asked Questions (FAQs): Instantly addressing repetitive queries by utilizing a pre-defined knowledge base, ensuring consistent and accurate information.
➢ Personalized customer interactions: Engaging in text-based conversations, understanding customer intent, and providing tailored responses catering to each customer's needs.
Now let’s see the details of the best chatbots you can use for your Shopify store to maximize efficiency and increase customer satisfaction.
LiveChatAI is a platform that helps businesses create their own AI bot assistant on their website.
It seamlessly integrates with your website, using ChatGPT to enable interactive conversations and leverage uploaded documents or linked content.
LiveChatAI also analyzes screenshots for context and provides valuable assistance. Besides, this tool allows you to combine an AI bot & live chat features to empower customer support processes.
Pricing: The basic plan is perfect for personal use and is priced at $39 per month, including 5,000 messages, 1 chatbot, support for 1 website, and the ability to import 1 million characters of data.
The pro plan is ideal for small businesses and is priced at $89 per month, including 10,000 messages, support for 10 chatbots, unlimited websites, and the ability to import 8 million characters of data.
The expert plan is designed for experts and is priced at $389 per month with extensive capabilities, such as unlimited messages, support for 50 chatbots, unlimited websites, and the ability to import 50 million characters of data.
Drift is a platform that offers custom chatbot software for engaging with website visitors.
These chatbots provide personalized messages, qualify customer interest, and schedule meetings with sales representatives.
The platform aims to optimize customer conversations, accelerate qualification and conversion, and increase the efficiency of sales teams.
Pricing: The premium plan, which is suitable for small businesses, includes features such as live chat, meetings, and custom chatbots. The pricing for the Premium plan starts at $2,500 per month.
The advanced plan has features like Fastlane, Audiences, and A/B Testing in addition to the features included in the Premium plan.
The enterprise plan provides access to customized features and capabilities tailored to the specific needs of enterprise-level businesses.
You can contact Drift’s sale team for the pricing of the enterprise and advanced plans.
Gobot is dedicated to assisting the growth of Shopify stores by effectively converting visitors into customers and handling customer support.
Through the utilization of guided selling quizzes and AI-powered chatbots, Gobot empowers businesses to comprehend shopper preferences, offer precise recommendations, and tailor the shopping experience for each individual visitor.
Pricing: The installation is free, and the first 5,000 engagements are also free! Additionally, Gobot provides complete service for chatbot and quiz setup and management.
You may get in touch with the team about pricing.
First, let’s start with Tidio, a customer experience platform aiming to improve online stores’ customer service.
Tidio simplifies the customer support process by bringing all messages together in one easy-to-use platform, making it a user-friendly and effective helpdesk solution.
Additionally, Tidio offers tailored features for Shopify users, making it even more efficient for their needs.
Pricing: The free plan offers live chat with conversations available for up to 50 users and allows for the participation of 3 chat operators.
The communicator plan costs $19 per month; you can add an additional operator seat at a rate of €15.83 per month each.
The chatbots plan costs $19 per month; you can engage with 2,000 visitors through chatbots. There are additional options available, such as interacting with 5,000 visitors for $49 or up to 40,000 visitors for $139.
The Tidio+ plan is priced at $329 per month, with the final cost varying depending on your specific plan configuration.
Re:amaze is an e-commerce customer support and live chat app that offers a unified team inbox for multichannel communication.
It helps businesses work faster, look professional, and keep customers happy with features like FAQs, chatbots, push notifications, status pages, and surveys.
Re:amaze integrates with popular apps and utilizes smart macros and AI intents for efficient workflows and quick access to customer order info.
Pricing: There is a 14-day free trial available.
The price for Re:amaze basic is $29 per month, with an additional $29 per month for each additional staff user.
Re:amaze pro costs $49 per month, with an additional $49 per month for each additional staff user.
You can also go for the plus plan, which costs $69/mo, and the custom enterprise $899/mo.
Maisie AI is a conversational e-commerce chatbot that helps online retailers engage customers, provide instant support, and offer personalized product recommendations, leading to stronger relationships and increased sales.
By providing instant answers to customer inquiries and assisting them in choosing the right products, Maisie AI aims to simplify the shopping process and improve customer satisfaction.
Pricing: There is a 14-day free trial. The app offers a subscription of $29 per month, which includes features such as:
The pricing changes according to your site’s monthly traffic. If you have 100,000 unique monthly visitors, for instance, the cost is $149 per month.
Formilla allows you to add a "Chat with us" button to your website to offer real-time chat and chatbots to your visitors.
With real-time visitor monitoring and chatbots, Formilla helps you boost sales and improve support.
Pricing: There is a 15-day free trial available.
The free plan allows for one chat agent and unlimited chats.
The premium plan is priced at $9.99 per month and includes everything in the free plan and automatic chat popups.
The professional plan costs $49.99 per month and offers everything in the premium plan, along with two chat agents and real-time visitor monitoring.
The growth plan is available for $74.99 per month and includes all the features of the professional plan, plus marketing popups and automated email messages.
It helps your business engage your shoppers depending on where they are in their shopping journey.
Pricing: The free plan allows for unlimited Ochatbot interactions and accommodates up to 5,000 monthly visitors.
The basic plan with unlimited Ochatbot interactions and supports up to 10,000 monthly visitors for $29/month.
The plus plan costs $99/month with unlimited use of nine other tools. It supports up to 30,000 monthly visitors.
The pro plan costs $495/month. It provides a fully managed service that the Ochatbot team builds and maintains for you, along with an e-commerce guarantee catering to your specific business needs.
Relish AI is an AI chatbot that helps businesses automate sales and provide customer support.
It is designed to attend to your customers' needs promptly, whether answering inquiries about potential purchases or providing real-time updates on orders.
Pricing: There is a 14-day free trial.
The grow plan costs $29 per month and offers features such as FAQ chatbots and the ability to track orders.
The pro plan is priced at $99 per month and includes support for up to 50,000 monthly site visitors and conversational flows.
The premium plan is available at $299 per month. It provides features such as support for up to 200,000 monthly site visitors, product-level FAQ chatbots, and advanced order management.
The enterprise plan is priced at $599 per month and includes features such as subscription order management and customized cancel subscription retention.
Chatra is a comprehensive conversational platform designed to enhance customer engagement and drive conversions.
With a range of tools such as Live Chat, Chatbot, Cart Saver, and Shared Inbox, Chatra empowers businesses to create impactful conversations with their online visitors.
Pricing: There is a free plan that includes free live chat, an offline contact form bot, and most of the features available on Chatra. This plan is free forever.
The essential plan is priced at $21 per month and offers additional features such as a real-time visitor list, visitor information, and chat automation.
The pro plan is priced at $29 per month with features like chat ratings and reports, as well as data export capabilities. It also allows you to set operating hours for your chat services.
Crisp is an all-in-one e-commerce helpdesk platform designed for small and medium-sized online stores.
With features like chatbot support, live chat functionality, and other e-commerce tools, Crisp empowers Shopify store owners to deliver customer experiences and successfully navigate the ever-evolving world of omnichannel commerce.
Pricing: There is a 14-day free trial.
Crisp offers a basic free plan that includes 2 seats and live chat functionality.
Crisp's pro plan is priced at $25 per month and includes everything in the basic plan, along with 4 seats, support for up to 5,000 contacts, and unlimited chat history.
The unlimited plan is available at $95 per month and offers additional features, such as support for larger contact volumes. The pricing for contacts is $5 per 10,000 contacts, with an additional cost of $10 per additional agent.
HelpCenter is a customer service platform that offers various features to improve customer support.
It includes an FAQ builder, a help desk ticketing system, tabs, a chatbot, and a live chat app to enhance customer service.
Pricing: There is a 15-day free trial.
A free plan is available with additional tickets that cost $0.25 each, and top-up options are available starting from 25 tickets. You get 10 tickets per month and access to 5 FAQ articles.
The basic plan is priced at $8 per month. Additional tickets cost $0.16 each, and you receive 50 tickets per month and unlimited access to FAQs.
The standard plan is priced at $45 per month. Additional tickets cost $0.15 each. With this plan, you receive 300 tickets per month, unlimited access to FAQs, and premium templates.
The advanced plan is priced at $100 per month. Additional tickets cost $0.1 each, and top-up options are available starting from 100 tickets. This plan includes 1000 tickets per month.
Gorgias is a revenue-focused customer service platform designed for fast-growing e-commerce merchants.
It enables businesses to centralize all customer interactions, including orders, conversations, and social comments, into a unified ticket view.
The platform offers self-service resources to reduce checkout friction and provide instant answers to customers.
Pricing: There is a 7-day free trial.
The starter plan costs $10 per month, with additional tickets beyond the included limit charged at $0.40 per ticket.
The basic plan is priced at $60 per month. For each additional 100 tickets beyond the included limit, there is an additional charge of $40.
The pro plan is priced at $360 per month with an additional charge of $36 for every additional 100 tickets beyond the included limit.
The advanced plan is priced at $900 per month with an additional charge of $36 for each extra 100 tickets beyond the included limit.
Choosing the best chatbot app for your Shopify store can greatly enhance customer engagement, support, and user experience.
Here's a concise guide to help you make the right choice:
➢ Define Objectives: Clearly outline your goals for the chatbot—support, lead generation, or sales assistance.
➢ Feature Set: Assess app features like automated responses, order tracking, personalized recommendations, and integration options.
➢ Integration with Shopify: Ensure the chatbot seamlessly integrates with your store, accessing customer data and order history.
➢ Natural Language Processing (NLP): Look for advanced NLP capabilities to provide accurate and relevant responses.
➢ Customization Options: Check if the chatbot app can be customized to match your brand's tone and style.
➢ User Interface: Evaluate the chatbot's user interface for ease of setup, management, and customization.
➢ Reviews and Ratings: Read feedback from other store owners on functionality, reliability, and customer support.
➢ Pricing and Scalability: Consider pricing, value, and scalability options to accommodate your store's growth.
➢ Customer Support: Ensure reliable support options like live chat, email, or knowledge base are available.
➢ Free Trial: Take advantage of free trial periods to test the app's features and compatibility.
Integrating a Shopify chatbot into an e-commerce website offers numerous benefits for businesses.
By using AI and NLP technologies, these chatbots empower businesses to provide automated assistance, enhance customer satisfaction, and streamline operations.
Embracing this technology can unlock new opportunities for growth and success in the competitive e-commerce landscape.
So if you’re still thinking about using a chatbot for your Shopify store, it might be a good time to take action. Good luck!
No, Shopify does not have its own built-in chatbot. Instead, it allows easy integration with third-party chatbot platforms such as Tidio, Gobot, and others.
This integration enables you to create a live chatbot for your Shopify store.
To integrate a chatbot into your Shopify store, follow these steps:
Once signed in, you can either select a template from the available options or start creating a chatbot from scratch.
The Shopify application store offers numerous excellent chatbot apps for Shopify stores. Some popular options include Ochabot, Relish AI, Gobot chatbot, Maise AI, Re:amaze, Gorgias, Formilla, and Tidio.
These apps provide live chat functionalities and can enhance the customer experience on your Shopify store.