What is WalkMe?
Founded in 2011, WalkMe is a pioneering digital adoption platform that aims to simplify the user experience within various software applications.
With its innovative technology, WalkMe provides on-screen, step-by-step guidance to users, enabling them to perform complex tasks with ease.
WalkMe's unique strength lies in its ability to handle intricate processes smoothly, making it an optimal choice for large enterprises and organizations with complex software systems.
Its advanced analytics tools provide valuable insights into user behavior and engagement, enabling companies to measure their onboarding effectiveness and continuously improve their strategies.
WalkMe also offers advanced features like user segmentation and personalization, automation, and task analysis, making it a versatile tool for managing and improving user experience.
Additionally, its contextual and predictive analytics allow businesses to anticipate user needs and provide solutions proactively.
However, while WalkMe's comprehensive features are its strength, they can also be a barrier for some. Its extensive range of capabilities may be overwhelming for some users and require a steep learning curve.
Additionally, WalkMe's pricing, which is tailored to each company's specific needs, could potentially be beyond the budget of smaller businesses or startups.
Top 4 Affordable Alternatives to WalkMe
If you need a user onboarding tool that is affordable, easy to use, and has good and quick customer support, then WalkMe may not the tool for you. It really requires dedication and planning to get the most out of it.
Instead, you can choose to use one of the four alternatives to WalkMe that we have listed below. Each of these tools is easier to set up and get used to.
Our first tool on the list and the easiest to use is UserGuiding.
1. UserGuiding
UserGuiding, launched in 2017, is an all-around product adoption platform designed to offer no-code product adoption and digital experiences.
UserGuiding focuses on providing ease of use and a balanced value-cost ratio to help product teams create optimized in-app experiences.
To achieve this, UserGuiding offers various features and use cases, from user onboarding and feature adoption to feedback collecting and self-service support. Its easy-to-use interface and broad features, such as in-app messaging, user segmentation, and in-surveys, make it a versatile tool for improving user experience and increasing user adoption.
UserGuiding's main advantage is its simplicity and versatility. The tool’s features go deep and wide, making it an ideal solution for different product missions. Thanks to its no-code quality, it is also available to different teams with non-technical backgrounds.
It enables businesses to quickly design, implement, and update onboarding flows, in-product surveys, knowledge bases, changelogs, and more, showing up at every step of the user journey.
Here’s a quick overview of what you can accomplish with UserGuiding:
- Create user onboarding journeys using personalized product tours, interactive guides, onboarding checklists, tooltips, and hotspots,
- Gather feedback using in-app surveys and analyze with custom reports,
- Support self-service help with custom knowledge bases and in-app widgets called resource centers,
- Make announcements and update users with in-app messaging and a changelog called Product Updates,
- Keep an eye on user behavior with a user details page & activity feed and other analytics tools
3. Userlane
Userlane is a powerful digital adoption platform that was launched in 2015. It stands out for its focus on creating automated, step-by-step guidance that helps users navigate complex software applications.
Userlane shines in its ability to manage complicated processes effectively. Its advanced features enable businesses to create customized user guides that adapt to each user's needs, improving the overall user experience and boosting user adoption.
Moreover, Userlane's interactive onboarding experiences are not only designed to educate users but also to engage them, helping to reduce churn and increase user satisfaction.
However, one potential drawback of Userlane is the lack of transparency in its pricing. While a custom pricing approach ensures you pay for what you need, some businesses may prefer upfront pricing information.
3. Whatfix
Whatfix is a digital adoption solution that simplifies user onboarding through interactive guides and personalized user experiences.
It offers a variety of features such as task list creation, in-app popups, and user segmentation, making it a flexible tool for improving user onboarding and engagement.
Whatfix excels in creating immersive, step-by-step walkthroughs that help users understand and navigate complex software. Its personalized onboarding experiences not only educate users but also keep them engaged, reducing churn and increasing user satisfaction.
Whatfix also offers robust training tools, making it an excellent choice for businesses that need to train their users or employees effectively.
However, while Whatfix provides a solid array of analytics and insights, it may not offer the level of detail some larger businesses require.
Like Userlane, Whatfix employs a custom pricing model, requiring businesses to reach out directly for a quote. This could be a deterrent for some businesses looking for clear, upfront pricing information.
4. Usetiful
Founded in 2018, Usetiful is an innovative solution that allows businesses to design interactive product tours and create user-friendly onboarding experiences without the need for coding skills.
Its intuitive, 'no-code' interface makes it accessible and easy to use for businesses of all sizes.
Usetiful's strengths lie in its capability to improve user adoption and reduce churn rates. With features like in-app messaging, checklists, and targeted popups, you can guide users through your software and provide assistance exactly when they need it.
The platform also provides analytics to monitor user behaviour and gain insights, which can then be used to optimize your product tours and onboarding processes.
One of the significant advantages of Usetiful is its ease of use. You can quickly create and implement product tours and checklists, and they can be updated or modified without requiring extensive technical skills or knowledge.
Despite its advantages, Usetiful does have some limitations. While it provides useful analytics, it may not offer the depth of data and insights that some businesses might require.
Additionally, users have noted that while the tool is generally user-friendly, the interface can occasionally be a bit clunky.
Conclusion
When it comes to choosing a user onboarding and digital adoption tool, understanding your specific needs and budget is paramount.
- UserGuiding is an affordable solution that has similar capabilities to WalkMe, but is easier to use.
- Userlane offers less and doesn’t have transparent pricing, but if you only need in-app guidance, then Userlane could be a better option in terms of feature strength.
- Whatfix offers similar features to UserGuiding, but is more expensive and isn’t transparent about its pricing policies.
- Usetiful is an affordable option with limited capabilities but delivers what it promises.
Ultimately, the best tool is the one that aligns with your business goals and enhances the success journey of your users.
