Knowledge base software plays a pivotal role in addressing needs like efficient knowledge management, and a centralized hub for documents, articles, FAQs, tutorials, and various content types.
That’s why organizations of all sizes seeking innovative ways to organize, access, and share information seamlessly should use the best knowledge base software that suits their needs.
In this comprehensive guide, we will explore the top knowledge base software solutions available in 2023 and help you make an informed decision for your organization's knowledge management needs.
Knowledge base software refers to a specialized application or platform crafted to efficiently arrange, store, oversee, and provide access to information and expertise.
It can be for both internal organizational use or external stakeholders.
This software acts as a centralized hub for documents, articles, FAQs, tutorials, and various content types, simplifying the process of locating and accessing essential information for users.
Typically, knowledge base software finds extensive application in areas such as customer support, employee training, and facilitating seamless information sharing.
LiveChatAI empowers businesses to create their own AI bot assistant seamlessly integrated into their website if they want to.
Utilizing the capabilities of ChatGPT, LiveChatAI facilitates interactive conversations that leverage your uploaded documents or linked content.
Although it is not specifically a knowledge base software, it can be trained according to your content to produce accurate and personalized answers, including knowledge base information.
There is a forever-free plan if you want to try it out first.
Basic Plan: For personal use, you can try the Basic plan for $39/mo, providing one AI bot.
Pro Plan: For small businesses, the Pro plan offers 25 AI Bots and 10 million character data import.
Expert Plan: For experts, this plan offers 50 AI bots, 20 million character data import, API access, and branding removal.
Zendesk is a well-known player in the customer service software market, and its knowledge base offering is no exception.
With features like AI-driven Content Cues and collaboration tools, it's a strong choice for businesses looking to streamline their knowledge management processes.
During your Zendesk Suite trial, you'll have access to all Professional plan features and can switch or pay at any time within your account.
You can also go for the Suite Enterprise plan with custom pricing.
Helpjuice is a knowledge base software that helps businesses create and manage knowledge bases.
It offers customizable themes, analytics, expert customization, and a robust search feature.
Helpjuice is highly customizable to match a company's branding and integrates with various tools for team collaboration and information access.
All Helpjuice plan includes all features and a 14-day free trial.
Wix Answers is a knowledge base platform that functions as a customer support tool.
It offers a code-free solution that consolidates customer interactions into a single timeline, automates manual tasks, and enables the creation of a self-service knowledge center
This platform incorporates AI-powered information for issue resolution and provides proactive support by anticipating problems in real-time.
It's particularly suitable for businesses already using Wix's web development platform.
There is also a Call Center plan that costs $56/mo/agent with features like call center and live chat
InSided offers a range of solutions for customer support and engagement, including community management, in-app support, feedback, and ideation features.
inSided is geared towards building a community around your knowledge base.
It can be used to create and manage customer communities where users can access information, ask questions, and interact.
Its interactive features and content organization tools make it an attractive option for businesses looking to engage their audience.
inSided offers flexible pricing. So, for the plans below, you can contact the team and get your custom pricing.
You can also go for its Enterprise plan which is tailored for organizations with extensive customization needs with 10 admin seats, a dedicated Customer Success Manager, and more.
Bloomfire is a knowledge base software designed to streamline organizational knowledge management by consolidating information into a unified platform.
It empowers organizations to efficiently locate, distribute, and optimize the utilization of critical knowledge assets.
The platform boasts various resources, including articles, case studies, industry reports, interactive content, and more.
Bloomfire has one pricing option, which costs $25 per user per month, and your plan is scaled by volume and model.
USU Knowledge Management offers similar features to others on this list, with a focus on intelligent knowledge management and permissions.
It is a knowledge base software that helps organizations manage and share knowledge effectively.
It provides a centralized platform where users can create, organize, and access knowledge articles, documents, and other resources.
It is designed to improve knowledge sharing, enhance customer support, and streamline internal processes.
You need to contact USU for the pricing.
Guru is a comprehensive knowledge base software solution designed to facilitate knowledge organization and sharing within organizations.
It empowers users to establish and manage a centralized knowledge repository, streamlining the accessibility and maintenance of information.
Additionally, it incorporates advanced features, such as AI-driven recommendations, analytics, and integration with various tools.
For larger organizations, Guru offers a fully customizable Enterprise plan with pricing that scales according to your company's specific needs.
Stack Overflow for Teams is a collaboration platform designed for teams to ask questions, share knowledge, and collaborate on projects within a private and secure environment.
It allows organizations to create a private space where team members can ask questions, get answers, and share information related to their work.
There is a free plan available with your own private space hosted on stackoverflowteams.com
You can also contact the team for enterprise pricing plans.
Zoho Desk's knowledge base software complements its ticketing and help desk solutions.
It provides a user-friendly platform for creating and managing content, as well as customizable structures for organizing information.
These features aim to reduce support ticket volumes and enhance customer self-service, ultimately improving the overall customer service experience.
Zoho Desk offers a 15-day free trial for whichever plan you choose. Paid plans include:
Document360 is a versatile knowledge base software that provides organizations with the tools and features necessary to create, organize, and share information effectively.
It caters to both customer-facing and internal knowledge needs while offering essential functionalities like search, version control, categorization, and content creation.
Additionally, it emphasizes data security through article view permissions, making it a comprehensive solution for knowledge management within an organization.
There is a free plan available with limited features. Paid plan pricing when billed annually is as follows:
Help Scout is a customer support platform that provides various features to help businesses manage their customer support operations.
It includes a help desk for organizing and responding to customer inquiries, as well as a knowledge base feature for creating and maintaining a self-service portal.
The knowledge base feature allows businesses to publish articles, FAQs, and other resources to provide helpful information to their customers.
There is a free plan available with a flexible duration.
Obsidian is a knowledge base software that allows users to create and organize their notes, ideas, and information in a digital format.
It provides a platform for users to connect their thoughts and create a network of interlinked notes.
Obsidian offers features such as bidirectional linking, backlinking, and a graph view to help users navigate and explore their knowledge base.
For personal use, Obsidian is completely free and offers all app features with no account or sign-up required, along with themes, plugins, and API access, plus community support.
If you plan to use Obsidian for commercial purposes, it costs $50 USD per user per year, includes a 14-day free trial, and provides priority support.
Notion is a versatile knowledge base software that allows users to create and organize various types of content.
It provides a set of building blocks that can be customized to suit individual needs.
Notion stands out from other software by offering flexibility and the ability to add multiple layers of information.
It also features a search function, making navigating and finding information within the platform easy.
A free trial is available with unlimited blocks for individuals and a limited block trial for teams.
You can also get an Enterprise plan for advanced controls and support with custom pricing.
Confluence is a knowledge base software that helps teams organize, manage, and access content easily.
It allows for the collaborative creation and publishing of knowledge base articles and documentation using pre-made templates.
Confluence also enables proactive communication with internal and external users through features like RSS feeds, page watching, and blog updates.
Confluence offers a Free plan suitable for up to 10 users with up to 2 GB file storage and unlimited spaces and pages, including apps and integrations.
Let’s see the paid plans:
You can also go for the Enterprise plan providing unlimited sites, Atlassian Access, 24/7 enterprise support, and a 99.95% uptime SLA.
BookStack is an open-source knowledge base software that gives you complete control over your data.
It's a great choice for those who prefer self-hosting, although it might be challenging for non-technical users.
BookStack offers features such as hierarchical organization of pages, rich text editing, version control, and search functionality.
BookStack is completely free and open-source with an MIT license.
You can access the source code on GitHub, and there are no charges for downloading and setting up your own BookStack instance.
MediaWiki is an open-source platform known for its clean interface and similarities to Wikipedia.
It's a good choice for those with high-traffic websites and a need for open content. It serves as a tool for collecting and organizing knowledge, making it accessible to users.
MediaWiki is free and open-source software, which means it is available at no cost.
You can download and use MediaWiki for your website or organization without any licensing fees.
However, please note that there may be costs associated with hosting and maintaining the software, depending on your specific requirements.
Knowledge base software is used by lots of different kinds of businesses.
It helps them work better, answer questions faster, and keep everything organized.
So, whether you're a student, a customer, or an employee, you've probably used something like this without even realizing it!
Now let’s see how it works.
➢ Content Creation and Editing: Users can create, edit, and format articles, documents, or content entries within the knowledge base. This often includes support for rich text formatting, images, and multimedia.
➢ Search Functionality: Search engines allow users to quickly find relevant information by entering keywords or phrases. Advanced search features may include filters, tags, and categories.
➢ Sorting and Organizing: Categorization, tagging, and the use of taxonomies are your secret weapons to wrangle your content in a neat and orderly fashion.
➢ Access Control: You can decide who gets to see what. Some stuff might be only for certain people, and this software ensures they're the only ones who see it.
➢ Version Control: It also helps you see what's changed in your documents over time.
➢ Teamwork: Knowledge base platforms foster teamwork. They're your virtual meeting rooms, where team members can join forces to create and maintain content.
➢ Multilingual Support: To cater to a global audience, knowledge base software may support multiple languages, ensuring that information is accessible to users worldwide.
➢ Analytics and Reporting: Advanced knowledge base systems come equipped with analytics tools, giving you the lowdown on user engagement, article performance, and search queries.
➢ Integration: Knowledge base effortlessly links with other software solutions like customer support systems, chatbots, or CRM tools.
Picking the perfect knowledge base software is a big deal when it comes to keeping your knowledge organized and helping your customers.
Each of the options we talked about has its own strengths, so it's important to choose the one that matches what you really need and what you can afford.
Since the world of knowledge base software is always changing, it's a good idea to keep an eye on the new stuff coming out in 2023 to make sure you're making the smartest choice for your organization.
Top knowledge base tool types include:
Improving customer support through self-service options, efficient employee training, and achieving cost savings are three key advantages of a knowledge base solution.
By offering customers quick access to information, it reduces support inquiries, leading to faster issue resolution and cost-effective customer service.
For employees, it streamlines onboarding and training, enhancing productivity while minimizing training expenses.
Additionally, cost savings extend to reduced support and operational costs, making a significant positive impact on an organization's overall financial performance.
No, Google is not a knowledge base software in the traditional sense.
It's a technology company and search engine that indexes and provides access to information on the internet.
Knowledge base software is used by organizations to manage structured information, while Google focuses on internet search and other services.