If you are looking for the best user onboarding tool for your SaaS product, you’ve come to the right page.
You might invest in getting more signups to your SaaS product and acquiring more sales, but the chances are you might also be losing customers.
Using user onboarding tools in your SaaS business can improve your onboarding process & boost your conversions.
That’s why we did our research well to bring you a list of the best user onboarding tools on the market.
Feel free to jump through the content from the table of contents below.
Even though your users look through the features page and sign up for your product, they may miss several points where they can get more value from your service. That’s where onboarding comes to play.
Userguiding is one of the most cost-effective user onboarding software that can ensure you guide your users like a pro.
The best part? Thanks to its drag-and-drop interface, you need zero coding skills to start creating onboarding flows. Consequently, it increases product adoption and reduces churn rates.
Top Features:
Pricing: Userguiding’s price plans start at $69/mo for up to 2,500 monthly users.
G2 Rating: 4.6/5
Userpilot is also a user onboarding software designed to boost user adoption through behavior-driven product experiences.
Using this tool, you can build highly customizable and personalized onboarding flows for new signups, trigger interactive tips, run surveys, and more.
Top Features:
Pricing: Its price plans start at $249 per month for up to 2,500 monthly users.
G2 Rating: 4.7/5
Chameleon is a platform that empowers SaaS teams to build user onboarding to increase feature and product adoption, collect feedback, and improve product experiences without coding skills or technical knowledge.
Top Features:
Pricing: Chameleon’s price plans start at $279 per month for up to 2,000 users.
G2 Rating: 4.4/5
Another user onboarding tool for SaaS products is Appcues. It’s a no-code software that allows non-technical teams to track and analyze product usage, build in-app onboarding tools, and run customer surveys.
Top Features:
Pricing: Appcues’ prices start at $299/mo for up to 2,500 users with monthly payment while it drops to $249/mo when paid annually. You can increase the monthly user limit with the same plan and an update on the price.
G2 Rating: 4.7/5
As a user onboarding software, Userflow lets you build onboarding checklists and product tours tailored for your product.
Top Features:
Pricing: Starting at $200 per month with a monthly payment for up to 3,000 users
G2 Rating: 4.8/5
Pendo is a product experience platform created to help software product teams to deliver the best user experience possible.
With Pendo, you can learn which features customers are using and which ones they’re ignoring and identify the points that drive confusion or delight.
Top Features:
Pricing: Forever free plan is available for up to 1,000 monthly users and limited features. Contact the vendor for paid plans’ details.
G2 Rating: 4.5/5
Walkme is a Digital Adoption Platform designed to maximize user adoption of your digital assets. One of its many solutions, customer onboarding, helps you detect and overcome any frictions or struggles during the product adoption process and ensure smooth user experiences.
Top Features:
Pricing: Contact sales.
G2 Rating: 4.5/5
Hopscotch is a simple user onboarding tool designed for SaaS startups to streamline the process of building interactive product tours.
Top Features:
Pricing: Hopscotch’s price plans start at $99/mo for up to 3,000 monthly users.
Intro.js is a lightweight JavaScript library that allows you to create step-by-step customer onboarding. This library is open-source and free.
However, if you wish to use it for commercial apps, websites, or plugins, you’ll need to purchase a commercial license.
Top Features:
Pricing: It’s free for non-commercial uses. Commercial licenses start at $9.99 per month.
Another JS library for creating simple product tours is Shepherd.js. With it, you can use it to guide users through your app. Basically, it does everything Intro.js does.
The only difference is that Shepherd.js is constantly maintained by developers in contrast to Intro.js, which still has unresolved issues.
Wistia is one of the leading video hosting platforms for B2B marketers. You can use it to create user onboarding videos. It comes with a brandable player, lead generation tools, analytics, customizable galleries,
Top Features:
Pricing: Free plan available for ten videos and limited features. Paid plans start at $19/mo.
G2 Rating: 4.6/5
Vidyard makes it easy to record and send videos for varying purposes. That way, the user onboarding process becomes more functional and engaging. Also, organizing live streams is possible so companies can make their onboarding process interactive.
Top Features:
Pricing: Free plan is available with limited features. Paid plans start at $19 per month.
G2 Rating: 4.5/5
Vimeo is another popular video hosting platform that enables you to record, manage, and share high-quality videos.
Top Features:
Pricing: Price plans start at $12 per month.
G2 Rating: 4.2/5
Loom is originally designed as video messaging for work. Simply put, it enables you to record on your computer camera, screen, and camera, or only desktop screen and share via a link.
Top Features:
Pricing: Free plan is available. Paid plans start at $8.
G2 Rating: 4.5/5
Customer.io is a marketing automation platform for sending automated emails, push notifications, and SMS messages to retain your users. You can onboard new users via email automatically without hassle.
Top Features:
Pricing: Customer.io’s prices start at $150/mo.
G2 Rating: 4.2/5
Similar to Customer.io, Drip helps you automate SMS and email marketing campaigns with triggered messages and tailored workflows, which is excellent for email onboarding.
Top Features:
Pricing: Drip’s prices are flexible. They vary based on the number of contacts on your list. Pricing for up to 2,500 contacts is $39 per month.
G2 Rating: 4.4/5
Auth0 enables organizations to provide secure access to any application for any user. This universal authentication and authorization platform works for both web and mobile platforms and applications.
Where does Auth0 stand in your user onboarding process? Auth0 helps you improve signup conversions with Single sign-on solutions. Additionally, it will secure your APIs and prevent malicious logins.
Top Features:
Pricing: You can use Auth0 for free with up to 7,000 active users. From there, paid plans start at $23/mo.
G2 Rating: 4.3/5
Mixpanel is a product analytics tool that lets you track product and behavioral user experience for web and mobile applications. With it, you can analyze how users interact with your product, identify trends, and make more fail-proof decisions for your product.
Top Features:
Pricing: It’s free for up to 100K monthly tracked users and limited features. Paid plans start at $25/mo.
G2 Rating: 4.4/5
You might have heard of Hotjar. It provides you with insights to understand how users really experience your site, visualize it, see what they see, get feedback from them, and more.
All you need to know about your users’ experience and interaction with your product is gathered in Hotjar—allowing you to enhance your user onboarding flow.
Top Features:
Pricing: Free plan available with up to 1,050 pageviews/heatmaps. Hotjar’s price plans start at €32/mo.
G2 Rating: 4.4/5
Fullstory is a similar tool to Hotjar. Both have features like heatmaps and session replays to see through your customers’ experiences with your product or website.
Top Features:
Pricing: A 14-day free trial is available. Contact the sales team for paid plans.
G2 Rating: 4.5/5
Unlike Hotjar and Fullstory, UserTesting is an on-demand human insight platform that delivers a first-person understanding of your product.
Top Features:
Pricing: Contact the sales team for details.
G2 Rating: 4.4/5
Optimizely optimizes your conversion rates by running A/B tests, server-side testing, or multivariate tests. In addition, it offers a complete set of digital experience optimization technologies, including AI-powered experimentation and personalization.
Top Features:
Pricing: Contact the sales team for details.
G2 Rating: 4.3/5
Heap powers businesses to analyze user experiences, pinpoint where users struggle, and make improvements to the customer experience.
Top Features:
Pricing: Free plan is available. For other plans’ pricing details, contact the sales team.
G2 Rating: 4.3/5
Maze is a rapid, remote testing platform. The main difference between Maze and other user experience platforms is that, unlike standard user behavior analytics tools, Maze lets you test your product in a separate test environment.
You can test your user onboarding process with this testing and prototyping tool.
Top Features:
Pricing: Free plan available. Monthly billed plans start at $75.
G2 Rating: 4.6/5
Feedier is an all-in-one feedback management platform for collecting user feedback about your application, product, in-app experiences, or user onboarding processes.
Top Features:
Pricing: You can contact the sales team for pricing details.
G2 Rating: 4.5/ 5
See our comparison post for the best customer feedback tools for websites
Typeform is a popular online survey and form builder tool. It helps you collect customer feedback quickly and understand where they run into roadblocks. This way, you can refine your user onboarding process to ensure your customers learn how to overcome those issues.
Top Features:
Pricing: Monthly billed plans start at $25 per month.
G2 Rating: 4.5/5
Google Forms is an entirely free option to run surveys with your Google account. It has no limitations on surveys, questions, or responses, making it a valuable tool and one of the best free survey builders.
Top Features:
Pricing: Free for personal use. The Business Standard plan starts from $12 per month.
Freshdesk is an omnichannel customer service software designed to enable businesses of all sizes to deliver smoother customer experiences. It’s a cloud-based tool, converting requests via email, chat, web, form, and social info tickets and gathering them all in one ticket resolution channel.
Moreover, you can automate your workflows, manage SLAs (service level agreements), and provide self-service with chatbots.
Top Features:
Pricing: Free plan is available. You can select one of the Support Desk plans or Omnichannel Plans. Support Desk price plans start at $15/mo, billed annually. Omnichannel plans start at $29/mo, billed annually.
G2 Rating: 4.4/5
Customer support is an essential part of user onboarding. So naturally, your new customers will have many questions about your service. That’s where Zendesk steps in. Similar to Freshdesk, Zendesk also provides all-in-one customer support across all your channels.
Top Features:
Pricing: Zendesk for Service; $49/mo billed annually. Zendesk for Sales, on the other hand, starts at $19/mo per user, billed annually.
G2 Rating: 4.3/5
Unlike Zendesk and Freshdesk, Olark has a single service focused on live chat instead of whole customer service aspects and tools. Using live chat can help your new customers clear their doubts and questions following the onboarding process. In a way, it operates as a support leg to user onboarding.
Top Features:
Pricing: Olark’s full-featured live chat starts at $29 per month.
G2 Rating: 4.3/5
See 12 Best Free Live Chat Software for Websites in 2023 for more live chat software to use on your user onboarding process.
We hope you liked reading about user onboarding tools! We listed the 30 best user onboarding tools and divided them into categories to make your job easier. That way, you can find related and suitable tools for your business.
Since user onboarding is among the most crucial steps, you shouldn’t underestimate; using these tools can help you improve this part of your business.
If you have any questions or ideas related to this topic, leave a comment below & share with us! 🧐
User onboarding is a process of actively guiding users to help them reach success with a product or service faster and find value.
Often related to software products, user onboarding covers different stages, from the initial experience with the product, training, and goal setting to customer success.
A user onboarding tool is software designed to help product teams create onboarding processes, streamline, guide, and introduce new users to the product by showing them how it works.
The primary goal of user onboarding is to get users to understand how a product/service works and help them achieve value from it as soon as possible after the initial experience.
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