A Guide to 15 Best CRM Tools for Businesses in 2023
As companies across the globe embrace digital transformation, customer relationship management (CRM) tools have become indispensable for nurturing customer connections, driving sales, and fostering long-term growth.
By using CRM tools for your business needs, you can increase the productivity and efficiency of your team and achieve your goals.
In this blog post, we will explore the best 15 CRM tools in the market with their top features and pricing details to help you make an informed decision for your business needs.
Let's dive in!
Top 15 CRM Tools You Can Use for Your Business
We listed the top 15 CRM tools you can use for your business. By discovering this CRM comparison, you can find a tool that fits your business and start achieving your goals.
Keap is a small business CRM and automation tool that provides solutions for small businesses to save time and effort.
Keap's solutions include small business automation, small business CRM, reporting and analytics, dedicated mobile number, integrating apps, marketing automation, lead capture, email marketing, text marketing, sales automation, lifecycle automation, and more.
You can optimize customer experiences and effectively manage day-to-day tasks with Keap's client management software.
Thanks to automated lead capture, you can keep track of new leads from custom lead forms, landing pages, and social media.
You can trigger personalized follow-ups by tagging and segmenting contacts based on client data and activity.
It seamlessly integrates with thousands of apps like Gmail, PayPal, Quickbooks, and more.
Easy and free migration from other systems are available, including contacts, automation, email templates, and landing pages.
Pricing: A 14-day free trial is available.
The Pro plan starts from $159 per month and includes 1500 contacts and two users, email marketing, sales & marketing automation, a dedicated phone line, automated lead capture & follow-up, lead & client management, and more.
The Max plan starts from $229 per month and includes 2500 contacts and three users, everything in Pro, plus lead scoring, lead source attribution, multi-page landing pages, upsells & discounts, promo codes, and more.
Max Classic plan, which is suitable for advanced marketing and sales team needs, has custom pricing, so you can ask sales for details.
Zendesk is a customer service software and sales CRM that provides solutions for enterprises, small & medium businesses, startups, employee experience, industries, and conversational CRM.
Reporting and analytics provide pipeline visibility, accurate forecasting, pipeline analysis, and advanced insights with pre-built dashboards.
With custom dashboards, you can create custom performance dashboards by using ten drag-and-drop widgets and monitor sales performance.
Thanks to productivity tools, including email integration, deal management, sales engagement tools, and the Task Player, you can increase your revenue.
You can customize Zendesk Sell to fit your business needs and integrate easily with existing solutions using rich, open APIs.
You can easily install top applications and integrations from the Sell marketplace to enhance marketing automation and billing processes.
By using a mobile app, you can stay connected to your prospects and audience with additional capabilities like geolocation.
Sell Team plan starts from $19 per month, and it is suitable for sales teams. It includes sales essentials to track & organize leads, contacts, and deals.
Sell Growth plan starts from $55 per month, and it is suitable for growing sales teams. It allows you to manage the complete sales process with sales tools that include advanced forecasting and analytics.
Sell Professional plan starts from $115 per month, and it can be great for scaling sales teams. It aims to increase efficiency with task automation, lead and deal scoring.
Sell Enterprise plan starts from $169 per month, and it is great for multi-department sales teams and teams with advanced needs. It includes enterprise-level features.
Monday Sales CRM is a sales CRM and project management software with solutions to manage leads, customer relationships, sales pipeline, and tasks.
You can centralize and track customer communication with email sync & tracking, email templates, and mass emails for efficient outreach.
You can easily track pipelines, targets, and team performance with custom dashboards and sales forecasting.
Organizing all data in one place by importing existing leads and merging duplicate data is possible and can be useful for seamless CRM functionality.
You can capture leads from various sources and access your CRM anywhere with mobile communication and contact management.
Thanks to no-code automation, you can save time, manage your sales pipeline without switching tabs, and unlock the power of integrations for your CRM needs.
Basic CRM plan is for €10 per seat per month and includes unlimited, customizable pipelines, unlimited contacts, unlimited boards, templates for lead, contact & deal management, and more.
Standard CRM plan is for €14 per seat per month, and includes advanced account, contact & deal management, 2-way email integration with Gmail & Outlook, activity management, and more.
Pro CRM plan is for €27 per seat per month and includes sales forecasting, email templates with custom parameters, email tracking & automation, mass emails, Google Calendar sync, and more.
Enterprise CRM plan includes lead scoring, team goals, advanced analytics, account management, documents for sales, enterprise-scale automation & integrations,and more. It has custom pricing, so you can contact sales for details.
Freshworks' Freshsales is a sales CRM software that helps users to build pipelines and grow businesses.
With AI-powered contact scoring, you can identify high-intent leads quickly and personalize customer engagement using the contact scoring feature, which analyzes customer behavior on your website or app.
Predictive deal insights allow you to drive revenue with intelligent sales insights, leveraging AI-powered recommendations and predictions to optimize your sales strategy and close the best deals.
Using intelligent workflow solutions, you can automate tasks such as lead assignment, email sending, task creation, and more.
Behavior-based sales sequences are useful for faster and more efficient outreach.
While automating your sales tasks, you can welcome new leads, update contact status, send invoices, qualify leads automatically, convey the message, follow up, prepare for appointments, and more.
Free plan is available and includes contact & account management, contact lifecycle stages, built-in chat, email & phone, 24x5 support, and mobile app.
The Growth plan is for $15 per month per user and includes everything in the Free plan, plus a visual sales pipeline, AI-powered contact scoring, sales sequences, up to 2,000 bot sessions per month, and WhatsApp Business.
The Pro plan is for $39 per month per user and includes everything in growth, plus multiple sales pipelines, time-based workflows, AI-powered deal insights & next best action, up to 3,000 bot sessions per month, sales teams & territory management.
The Enterprise plan is for $69 per month per user and includes everything in pro, plus custom modules, AI-based forecasting insights, audit logs, up to 5,000 bot sessions per month, and a dedicated account manager.
SugarCRM is a CRM software that assists you in connecting your sales, marketing, and service teams. It provides solutions for marketing automation, sales automation, customer service, and app marketplace.
With Sales Automation solutions, you can focus on the right prospects and manage your sales pipeline.
Sales Automation feature of SugarCRM helps you to improve win rates with AI-based predictive forecasting and omnichannel capabilities.
You can improve your customer journey by visualizing it and getting useful insights.
You can empower your customer service and get the most out of customer service solutions to make your team more productive.
Customer service tool can help you track and analyze customer interactions, support tickets, chats, and feedback.
The Sell plan starts at $49 per user per month and includes three user minimum.
The Serve plan starts at $80 per user per month and includes three user minimum.
The Enterprise plan starts at $85 per user per month and includes three user minimum.
The Market plan starts at $1000 per month for 10K contacts and includes unlimited users.
When it comes to selecting the perfect CRM tool for your business, you want to be certain it aligns seamlessly with your unique needs.
Here are some essential factors to keep in mind while choosing a CRM tool:
Business Requirements and Goals: Begin by evaluating your specific business requirements and long-term goals. Consider the size of your company and your target market. A CRM tool that suits your industry's needs can be a game-changer.
Whether you seek to boost sales, enhance customer support, or streamline marketing efforts, understanding your objectives will guide you toward the right solution.
Scalability and Flexibility: Ensure your chosen CRM tool can accommodate your expanding customer base and increasing data volumes. Scalability is vital so the tool can grow alongside your business without disruptions.
Additionally, opt for a flexible CRM solution that allows you to customize and adapt it according to your evolving requirements.
User-Friendliness and Ease of Use: A user-friendly CRM tool ensures smooth user adoption across your team. An intuitive interface and easy-to-navigate features reduce the learning curve, making it a breeze for your staff to embrace the new tool.
Furthermore, choose a CRM system that can seamlessly integrate with your existing software, avoiding costly and time-consuming implementation hurdles.
Integration Capabilities: Seek a CRM solution that integrates with your email clients, marketing automation platforms, project management software, and other essential business tools.
This integration streamlines data flow and minimizes redundant data entry, empowering your team with comprehensive insights and efficient workflows.
Customization Options and Personalization Features: Look for a CRM tool that offers robust customization options, enabling you to tailor it to your specific processes and branding. The ability to personalize customer interactions and automate personalized campaigns can significantly enhance customer engagement and loyalty.
Choosing the best CRM system can benefit your business operations and elevate your customer relationships.
To cut a long story short, we listed 15 top CRM tools that you can use to grow your business in this blog post.
You can maximize your company's potential, foster enduring client loyalty, and achieve sustainable growth with the proper CRM solution at your side.
Take the first step toward enhancing customer relationships and amplifying your success today. Embrace the power of the best CRM tools, and watch your business flourish like never before!
Frequently Asked Questions
Why Do I Need A CRM Tool for My Business?
CRM tools are crucial for handling leads, optimizing customer contacts, and building connections. They assist in uncovering sales possibilities, increase general customer satisfaction, and provide insightful data on client preferences, all of which contribute to the expansion of businesses.
Which Kind of Businesses Can Benefit from CRM Tools?
CRM tools are helpful for companies of all sizes and in all sectors. A CRM system may optimize your sales and marketing activities, enhance customer service, and improve your business operations whether you run a tiny startup or a major corporation.
How Do I Determine The Right CRM Tool for My Business?
To choose the best CRM tool, consider your business requirements, scalability needs, and integration capabilities with existing systems. Additionally, prioritize user-friendliness and customization options to ensure a seamless fit with your team's workflow.